Technical Support Analyst – Us Remote Jobs in Arizona

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)

5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)

Use sound project management methodology and demonstrate solid time management skills.

Advanced knowledge of programming, database systems, and data management.

1 year of experience with system requirements design and interpretation and/or support of production systems (Lev 1)

Monitor and create priority list(s) that are agreed to by user management.

5 years experience as an HVAC Technician

Excellent written and verbal communication skills

Demonstrated computer skills with typing at 40 WPM+

Paid educational and professional development training

Are you an HVAC residential service technician who is getting tired of running around out in the field?

Do you love talking with homeowners?

Client-facing SAAS implementation project management experience

Good documentation skills with experience working with Jira to log issues & tickets

Exceptional communication & customer service skills with client-facing capabilities

Help manage the tactical day-to-day items, and be able to jump in and start leading client-facing implementation status calls

Exceptional written and verbal communication skills

Data Analysis experience – able to look through large amounts to data for consistency and identify any gaps/issues