Technical Support Analyst – Us Remote Jobs in Illinois

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

Work closely with engineers and product management to translate business requirements into technical/functional specifications for our firmware, software, and AI teams

Bachelors degree with 6+ years of program/project management and 2+ years of engineering experience.

Build project plans and manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery.

Excellent analytical and interpersonal skills, with ability to work successfully across all engineering disciplines.

Experience driving multiple products through a complete lifecycle

Technical knowledge of Machine Learning or Artificial Intelligence.

Server license management and data access enablement as well as data visualization support

Perform report and dashboard development to support various stakeholders such as finance, IT and sales teams

Manage, update and document processes, websites, and training documentation.

Experience creating dashboard reporting in Tableau is a must for this position

Experience using Tableau, SQL, R, and Power BI are required for this role

Programming skills in SQL, R and/or Python.

5 years experience as an HVAC Technician

Excellent written and verbal communication skills

Demonstrated computer skills with typing at 40 WPM+

Paid educational and professional development training

Are you an HVAC residential service technician who is getting tired of running around out in the field?

Do you love talking with homeowners?

Experience with coordinating vendor risk management frameworks, policies and processes within a broader enterprise, operational and IT risk management model

Provides consultative advice to information governance or security teams that enables them to suggest informed risk management decisions.

Assist with managing vendor risks as defined in vendor contracts and in accordance with existing risk management programs and policies

Influences vendors and business partners to ensure compliance with risk management policies

Partners with sourcing and vendor relationship/contract management functions where they are not part of this group to manage vendor behavior

Education, Training and Previous Experience