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Technical Services Support Specialist Jobs

Technical Services Support Specialist
By Tyler Technologies At , Lakewood, 80401
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manage and prioritize multiple and often conflicting tasks in order of priority.
Remote support of client’s mission critical financial server(s)
May contribute to company knowledge library.
Bachelor’s degree in computer science, MIS, or equivalent experience.
Experience administering Windows and/or Linux servers.
Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Business Services Support Specialist
By Centers for Disease Control and Prevention At , Atlanta $72,974 - $94,863 a year
Department of Health and Human Services
Centers for Disease Control and Prevention
Office of Public Health Data, Surveillance, and Technology (OPHDST)
8/15/2023 8:59:49 AM to 8/22/2023 11:59:59 PM
CDC HELPDESK 1600 Clifton Road NE Atlanta GA US 30333
Internal to an agency - appears on USAJOBS
Technical Support Specialist (Contract)
By Maine Technology Users Group At , Augusta
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
A minimum of 1 year of relevant experience
Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
Technical Support Specialist, L1
By PatientPoint At , Tampa, 33609
Autonomously manage and troubleshoot issues
Develop thorough knowledge and understanding of customer challenges, expectations and success measure
Minimum 2 years' experience in customer service role
Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
Excellent verbal and written communication skills
Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Technical Support Product Specialist - Voice
By Intermedia.net, Inc. At , Remote
Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times
Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
Minimum one (1) year of experience in a high-volume call center environment in a technical support role
Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products
Technical Support Specialist I - Wuit
By Washington University in St Louis At , St. Louis, 63110 $22.92 - $35.49 an hour
Degree in a field of study with desktop support experience in an enterprise environment.
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Strong customer service skills, including written and verbal communication skills.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Perform other duties as assigned.
Ability to understand, be accountable and complete assigned tasks associated with projects. Such as system upgrades, system integration and system administration.
Technical Support Specialist Jobs
By Tideworks Technology, Inc At , Jacksonville, 32216 $24.06 - $36.09 an hour
Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
Key Knowledge, Skills & Abilities:
Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.
Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.
Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.
Create and manage against OKRs.
Technical Support Specialist Jobs
By Emmis At , Remote $60,000 - $70,000 a year
Assign non-technical requests to client services managers
Excellent problem-solving and analytical skills
At least two years of experience supporting business systems that includes:
Ability to perform in a fast-paced environment and patiently and effectively manage multiple workloads, priorities, and deadlines
Possesses knowledge across a wide range of technical topics
Python, Java, C# experience helpful but not required
Technical Support Solutions Specialist
By Collegis Education At , Remote
Serve as Client Liaison between assigned teams and actively manage the associated knowledge bases and ensure documentation is up-to-date.
Possess a demonstrated mastery of customer service skills through past evaluations, training, and knowledge.
In-depth knowledge of the higher education industry and PSC clientele.
Develop and maintain knowledge articles and email templates for PSC employees.
Successful completion of PSC & Professional Training Modules or equivalent industry experience.
Maintain a high performance score on customer service or equivalent industry experience.
Technical Support Specialist Jobs
By IDR, Inc. At Suwanee, GA, United States
1+ years of professional experience working in a Call Center
Excellent communication skills and high level of professionalism
High Technical Aptitude, troubleshooting experience
Full Benefits; Medical, Vision, Dental, and more!
20+ Years of Proven Industry Experience in 4 major markets
Dedicated Engagement Manager who is committed to you and your success
Support Services Specialist Jobs
By University of South Carolina At , Richland $31,200 - $46,800 a year
The University of South Carolina offers a valuable benefits package including but not limited to:
High school diploma and 2 years of work experience in postal, courier or delivery operations.
13 Paid Holidays (including an extended December holiday)
About University of South Carolina
Safety Sensitive or Security Sensitive
If Research Grant/Time Limited, give end date
Technical Support Specialist (District-Wide)
By Community Consolidated School District 59 At , Arlington Heights $50,000 - $65,000 a year

See job description for more details.

Technical Support Specialist Iii, Sitla
By State of Utah At , , Ut $33.65 - $45.67 an hour
SQL Server administration or database management experience
You can learn more about the benefits offered here
Additional certifications or equivalent experience
Work with the IT Manager to procure required hardware and software and track IT assets.
Work with domain administrators to manage local Active Directory objects and Group Policies.
VPN and Remote Desktop support and
Technical Support Specialist Jobs
By Jane Technologies, Inc. At Santa Cruz County, CA, United States
Point of sale experience preferred
Strong problem-solving and analytical skills
Excellent communication and follow-up skills
Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed
Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin
Provide top-tier support and resolve tech-related questions and queries to our partners and end-users
Technical Support Specialist Jobs
By Jane Technologies, Inc. At Santa Cruz, CA, United States
Point of sale experience preferred
Strong problem-solving and analytical skills
Excellent communication and follow-up skills
Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed
Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin
Provide top-tier support and resolve tech-related questions and queries to our partners and end-users
Support Services Specialist Jobs
By U.S. Department of State At , Charleston, Sc $69,107 - $107,680 a year
Combination of Experience and Education:
Examples of qualifying specialized experience include:
1 vacancy in the following location:
3. Veterans' Preference Documentation, if applicable:
Technical Support Specialist Jobs
By California State University At , , Ca $5,468 a month
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Provide support for producing system quotations and performing inventory and license management duties as required.
Coordinate with other support staff and managers to resolve all support issues.
Technical Support Specialist Jobs
By LHH At Newberg, OR, United States
2+ of customer service, data entry and/or inside sales experience, ideally in a mechanical or technical capacity
Pay: $22-$30 per hour dependent upon experience
Experience using a CRM is a plus
Basic computer knowledge including Microsoft Office (Word, Outlook) and the ability to learn new systems
Great problem solving abilities and a technical and/or mechanical aptitude
Location: 100% onsite in Newberg, OR
Premier Technical Support Specialist
By Lenovo At , Morrisville, Nc
Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
Minimum of 1-3 years of experience in technical support or customer-facing technical role
CompTIA certifications (A+, Network+, Security+, etc.)
Degree in Computer Science, Information Technology, or related field; or equivalent experience
Experience working in a call center type of enviorment.
Excellent communication, interpersonal, and critical thinking skills.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Services Support Specialist to provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help people, this could be the perfect job for you!

Overview Technical Services Support Specialists provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. Detailed Job Description Technical Services Support Specialists are responsible for providing technical support to customers and clients. This includes troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. They must be able to communicate effectively with customers and have a good understanding of technical concepts. Job Skills Required
• Excellent customer service skills
• Good communication skills
• Knowledge of hardware and software
• Ability to troubleshoot technical issues
• Knowledge of computer networks
• Ability to provide technical advice
• Knowledge of customer service principles
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant technical areas
• Previous experience in customer service or technical support
Job Knowledge
• Knowledge of hardware and software
• Knowledge of computer networks
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Assist customers with their technical needs
• Provide training and support to customers
• Communicate effectively with customers
• Maintain customer records and documentation