Premier Technical Support Specialist

Req #

WD00054403

Career area:

Services

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, July 25, 2023

Working time:

Full-time

Additional Locations:

• United States of America - North Carolina - Morrisville

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we are empowering our customers to transform their vision into value.

As a Premier Technical Support Specialist, you will assist customers in resolving technical issues beyond the standard level one support most provide. You will be responsible for providing exceptional technical support to Lenovo’s enterprise customers. You will provide support via email and phone by accurately diagnosing reported problems within our client’s product enviorment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed. This position is based in Morrisville, NC.

This position will be a full-time supplemental for the first 3-6 months. During this time, the management team will evaluate your performance. Once you have completed the term, you will be evaluated by the management team and a decision will be made on if you will move forward into a full-time regular position.

Job Responsibilities:

• Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
• Technical support to Lenovo’s customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
• Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
• Communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level.

Basic Requirements:

• Minimum of 1-3 years of experience in technical support or customer-facing technical role

Preferred Requirements:

• Ability to work effectively in a fast-paced, dynamic enviorment.
• Experience working in a call center type of enviorment.
• CompTIA certifications (A+, Network+, Security+, etc.)
• Degree in Computer Science, Information Technology, or related field; or equivalent experience
• Ability to learn quickly with a proven record of learning new and challenging technologies.
• Excellent communication, interpersonal, and critical thinking skills.

If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo!

Additional Locations:

• United States of America - North Carolina - Morrisville