Register
Recruit Create CV

Technical Services Support Specialist Jobs in Virginia

Technical Support Specialist (Contract)
By Maine Technology Users Group At , Augusta
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
A minimum of 1 year of relevant experience
Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
Technical Support - Specialist
By Node.Digital LLC At Arlington, VA, United States
Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.
Manage SOSD (System Operations Service Desk) team consisting of up to 24 watch-standers
Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2-way dialogue regarding the employee experience
Experience managing/supervising a Service Desk environment
Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with internal and external customers
Must be able to manage multiple priorities in an efficient manner
It Technical Support Specialist
By Sentara Healthcare At , Norfolk, 23507, Va

High School Grad or Equivalent

Technical Support Specialist Jobs
By Decisions At Virginia Beach, VA, United States
Take detailed notes and record events/problems in the appropriate knowledge base
Schedule and coordinate meetings to review and solve customer issues.
Maintain consistent communication with customers for open issues
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor
Technical Support Specialist Jobs
By Prince William County Public Schools At , , Va $61,745 - $94,805 a year

TECHNICAL SUPPORT SPECIALIST - 250 DAY

Hiring Range: $61,745 - $94,805/year ($32.93 - $50.56/hour) * Based on 2022/23 salary scale

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Services Support Specialist to provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help people, this could be the perfect job for you!

Overview Technical Services Support Specialists provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. Detailed Job Description Technical Services Support Specialists are responsible for providing technical support to customers and clients. This includes troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. They must be able to communicate effectively with customers and have a good understanding of technical concepts. Job Skills Required
• Excellent customer service skills
• Good communication skills
• Knowledge of hardware and software
• Ability to troubleshoot technical issues
• Knowledge of computer networks
• Ability to provide technical advice
• Knowledge of customer service principles
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant technical areas
• Previous experience in customer service or technical support
Job Knowledge
• Knowledge of hardware and software
• Knowledge of computer networks
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Assist customers with their technical needs
• Provide training and support to customers
• Communicate effectively with customers
• Maintain customer records and documentation