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Technical Services Support Specialist Jobs in Ohio

Technical Services Support Specialist
By Tyler Technologies At , Lakewood, 80401
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manage and prioritize multiple and often conflicting tasks in order of priority.
Remote support of client’s mission critical financial server(s)
May contribute to company knowledge library.
Bachelor’s degree in computer science, MIS, or equivalent experience.
Experience administering Windows and/or Linux servers.
Technical Support Specialist Jobs
By Tideworks Technology, Inc At , Jacksonville, 32216 $24.06 - $36.09 an hour
Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
Key Knowledge, Skills & Abilities:
Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.
Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.
Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.
Create and manage against OKRs.
Support Services Specialist Jobs
By University of South Carolina At , Richland $31,200 - $46,800 a year
The University of South Carolina offers a valuable benefits package including but not limited to:
High school diploma and 2 years of work experience in postal, courier or delivery operations.
13 Paid Holidays (including an extended December holiday)
About University of South Carolina
Safety Sensitive or Security Sensitive
If Research Grant/Time Limited, give end date
Technical Support Specialist Jobs
By Agility Partners At Columbus, Ohio Metropolitan Area, United States
3-5 years of experience in an application development or production support role.
Strong organizational skills, adept at handling multiple competing priorities.
Excellent communication and interpersonal skills, collaborating effectively with developers, analysts, and colleagues across the organization.
Experience in working with and supporting vendor applications.
Act as the production support team lead for 65 applications used by our Wealth and Insurance businesses.
Build and maintain runbooks for each application, ensuring all tasks are completed according to SLAs.
Implementation Specialist / Technical Support
By TimeKeeping Systems, Inc. At Solon, OH, United States
Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database.
Experience in a on-site system implementation or technical support role.
Provide world-class service to our customers via on-site visits, phone, or email, for our hardware and software products.
Frequent travel to customer sites for site surveys and implementations.
Special projects related to product support.
A "whatever it takes" attitude about customer service.
Rma Specialist Technical Support
By Canadian Solar At , Walnut Creek, 94597, Ca
Proven leadership role/s and management skills.
Create, validate, and manage RMAs throughout entire workflow.
Communicate product feedback and methods of improvement to manager and product teams.
Manage case communications and solutions for internal and external requests for support.
Help improve customer experience through bettering internal support systems and turnaround times on requests.
Strategic thinker, excellent collaboration and communication skills, careful attention to detail.
Technical Support Specialist Jobs
By The Brixton Group, Inc. At Columbus, OH, United States
Enhance the employee experience through education awareness and increase the adoption of the firm's technology products.
Responsible for self-management of allocated work assignments.
Partner with leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience.
Provide 1-on-1 concierge service to walk in customers and employees to assist their technology issues.
Partner with leads to build out a program locally, and where required global alignment with peers.
Maintain and upkeep training materials.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Services Support Specialist to provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help people, this could be the perfect job for you!

Overview Technical Services Support Specialists provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. Detailed Job Description Technical Services Support Specialists are responsible for providing technical support to customers and clients. This includes troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. They must be able to communicate effectively with customers and have a good understanding of technical concepts. Job Skills Required
• Excellent customer service skills
• Good communication skills
• Knowledge of hardware and software
• Ability to troubleshoot technical issues
• Knowledge of computer networks
• Ability to provide technical advice
• Knowledge of customer service principles
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant technical areas
• Previous experience in customer service or technical support
Job Knowledge
• Knowledge of hardware and software
• Knowledge of computer networks
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Assist customers with their technical needs
• Provide training and support to customers
• Communicate effectively with customers
• Maintain customer records and documentation