Technical Support Specialist, L1

It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.

Job Summary

A Technical Support Specialist, L1 career at PatientPoint is rewarding and exciting as you will collaborate directly with a variety Provider office staff to resolve device issues, while providing exceptional customer experience.

We are all about making the doctor-patient engagement better and you could be a part of our journey!

What You Will Do

• Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
• Meet performance standards for quantity and quality of customer interactions
• Develop ongoing documentation of practices for all customer interactions
• Ongoing daily outreach to customers to provide level one technical support
• Autonomously manage and troubleshoot issues
• Build relationships with both customers and vendors
• Develop thorough knowledge and understanding of customer challenges, expectations and success measure

What We Need

• Minimum 2 years' experience in customer service role

Desired Qualifications

• Detail-orientation - strong attention to detail and focus on accuracy
• Strong work ethic and quality standards

What You'll Need to Succeed

• Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
• Poise under pressure and ability to work in a fast-paced, high-stress environment
• Curiosity and a commitment to continuous learning
• Ability to quickly learn the Company's products and services
• Exceptional organizational skills and ability to juggle competing priorities
• Excellent verbal and written communication skills
• Motivated self-starter who proactively takes initiative
• Professional demeanor to successfully represent and serve as part of the PatientPoint brand
• Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated

What We Offer We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

About PatientPoint PatientPoint ® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better ® . Learn more at patientpoint.com.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V