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Technical Services Support Specialist Jobs in Iowa

Technical Support Specialist, L1
By PatientPoint At , Tampa, 33609
Autonomously manage and troubleshoot issues
Develop thorough knowledge and understanding of customer challenges, expectations and success measure
Minimum 2 years' experience in customer service role
Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
Excellent verbal and written communication skills
Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Technical Support Product Specialist - Voice
By Intermedia.net, Inc. At , Remote
Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times
Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
Minimum one (1) year of experience in a high-volume call center environment in a technical support role
Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products
Technical Support Specialist Jobs
By Emmis At , Remote $60,000 - $70,000 a year
Assign non-technical requests to client services managers
Excellent problem-solving and analytical skills
At least two years of experience supporting business systems that includes:
Ability to perform in a fast-paced environment and patiently and effectively manage multiple workloads, priorities, and deadlines
Possesses knowledge across a wide range of technical topics
Python, Java, C# experience helpful but not required
Technical Support Solutions Specialist
By Collegis Education At , Remote
Serve as Client Liaison between assigned teams and actively manage the associated knowledge bases and ensure documentation is up-to-date.
Possess a demonstrated mastery of customer service skills through past evaluations, training, and knowledge.
In-depth knowledge of the higher education industry and PSC clientele.
Develop and maintain knowledge articles and email templates for PSC employees.
Successful completion of PSC & Professional Training Modules or equivalent industry experience.
Maintain a high performance score on customer service or equivalent industry experience.
Pharmacy Support Services Specialist
By University of Iowa At Iowa City, IA, United States
Completion of a Bachelor’s degree or equivalent combination of education and experience.
Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
Manage refill services for select patient populations in accordance with department policies and procedures.
Monitor and manage inventory activities related to patient prescription needs.
Provides highest customer service experience for patients and providers.
Successful completion of the pharmacy technician certification exam within one year of the start of employment.
Fep Claims Technical Support Specialist
By Premera Blue Cross At , Remote $48,500 - $72,700 a year
To learn more about our COVID-19 vaccination and accommodation requirements, please visit our Careers landing page.
Provides technical support to assigned teams by researching and/or troubleshooting issues related to processing, system, and software applications.
Researches, creates and distributes reports, including HPIA, Dims First and Training needs/updates.
Conducts system performance audits to ensure transaction compliance, accuracy and timeliness. Identifies, recommends and implements process improvements.
Represents department on cross-functional teams and meets with external customers as required.
Provides consistent feedback, spot and team training for associates by communicating technical process improvements that positively impact team success.
Sales & Technical Support Specialist
By MultiTracks.com At , Remote
Communicating clearly and providing an exceptional customer experience
Working closely with the Support Team Manager to escalate potential problems with our products and services.
Strong computer and communication skills.
Experience with MultiTracks.com iOS Apps, Playback and ChartBuilder
Experience working with ProPresenter, Planning Center and other church-centric tools
Experience and comfortability troubleshooting technological issues.
Technical Support Product Specialist
By Intermedia.net, Inc. At , Remote
Shifts assignment are based by Pacific Standard Time and scheduled from 6am – 10pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia.
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
1+ years of experience in a high-volume call center environment in a technical support role.
Experience configuring Outlook, setting up Office 365 products, and other email applications.
Experience with Exchange Server/O365 accounts/users along with DNS, and Mail flow.
Technical Support Specialist (Pt)
By Live Nation At , Remote
Provide afterhours onsite and remote support for concerts, sporting events and other live events.
Knowledge of networking and networking terminology both wired and wireless
Knowledge of the Microsoft Operating Systems and Office Suite of products
Experience with Android and IOS app-based software.
Strong problem solving and analytical skills.
Line Manager: Technology Support Manager

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Services Support Specialist to provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help people, this could be the perfect job for you!

Overview Technical Services Support Specialists provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. Detailed Job Description Technical Services Support Specialists are responsible for providing technical support to customers and clients. This includes troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. They must be able to communicate effectively with customers and have a good understanding of technical concepts. Job Skills Required
• Excellent customer service skills
• Good communication skills
• Knowledge of hardware and software
• Ability to troubleshoot technical issues
• Knowledge of computer networks
• Ability to provide technical advice
• Knowledge of customer service principles
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant technical areas
• Previous experience in customer service or technical support
Job Knowledge
• Knowledge of hardware and software
• Knowledge of computer networks
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Assist customers with their technical needs
• Provide training and support to customers
• Communicate effectively with customers
• Maintain customer records and documentation