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Technical Services Support Specialist Jobs in Texas

Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Business Services Support Specialist
By Centers for Disease Control and Prevention At , Atlanta $72,974 - $94,863 a year
Department of Health and Human Services
Centers for Disease Control and Prevention
Office of Public Health Data, Surveillance, and Technology (OPHDST)
8/15/2023 8:59:49 AM to 8/22/2023 11:59:59 PM
CDC HELPDESK 1600 Clifton Road NE Atlanta GA US 30333
Internal to an agency - appears on USAJOBS
Technical Support Specialist Jobs
By Neighborly® At Irving, TX, United States
Prior business management software (Proofhub, Flodesk, HubSpot, etc.) experience is a plus
Ability to be proactive and able to take direction and establish ownership/management of projects
Support all internal and external customers with technical training, knowledge, and expertise.
Help support the brand by providing educational and training materials on best practices for all software features and enhancements.
Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
Diagnostic and analytical skills in software, with the ability to troubleshoot issues.
Technical Support Specialist Jobs
By Cinionic At Dallas, TX, United States
Troubleshoot issues remotely or via the phone for customers, technicians, and dealers
You demonstrate 1-3 years experience in a technical support role
You are knowledgeable in Microsoft Office
The following experiences are definitely a plus:
Experience with video equipment, such as projectors
Experience with Linux and Windows Server
Technical Support Specialist (Est)
By Bluebeam, Inc. At Dallas, TX, United States
Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
2+ years of Technical Support experience.
Customer service skills! Help our customers solve problems with a positive attitude and helpful spirit.
Technical support experience for external customers preferably with a software/hardware technology company.
Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers.
Excellent communication skills, both written and verbal.
Technical Support Specialist Jobs
By Lancesoft India At Richardson, TX, United States
6 months of hardware experience preferably in a Call Center environment.
• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
****************Must be within 50 miles of Richardson, TX******************
Sr. Technical Support Engineer, Focused Services
By Palo Alto Networks At Plano, TX, United States
Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
VPN Technologies: IPsec, SSL, Site-to-Site VPN, Remote Access VPN
The below skills are a plus:
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Technical Support Specialist Jobs
By GDK Services LLC At Dallas, TX, United States
Client: UHG (United Health Group)
Location: San Antonio, TX- Local only
Candidate will be assisting the client's Helpdesk to support employee reported technical issues
Business Services Support Specialist
By Centers for Disease Control and Prevention At , Atlanta, 30333, Ga $87,466 - $113,706 a year
Department of Health and Human Services
Centers for Disease Control and Prevention
National Center for Immunization and Respiratory Diseases (NCIRD)
5/15/2023 10:33:13 AM to 5/22/2023 11:59:59 PM
CDC HELPDESK 1600 Clifton Road NE Atlanta GA US 30333
Career transition (CTAP, ICTAP, RPL), The public, Veterans
Technical Support Specialist I
By ALOIS Solutions At Allen, TX, United States
2-3+ years of experience in IT helpdesk and/or application support role.
Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
Strong working knowledge of Active Directory, DNS.
Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Communicate outages notifications and ticket statuses to customers
Technical Support Specialist Jobs
By Akkodis At Austin, TX, United States
Akkodis is seeking for Technical Support Representative for one of our direct client in Austin TX.
Pay rate : $25/hr on W2
The Company will consider qualified applicants with arrest and conviction records.
Technical Support Specialist Jobs
By University of Texas at Austin At , Austin, 78701, Tx $60,000 a year
Excellent problem-solving and time-management skills.
Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting.
BENEFITS: UT Austin offers a competitive benefits package that includes:
Relevant education and experience may be substituted as appropriate.
Work experience in IT customer server and/or help desk environment.
Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment.
Technical Support Specialist Jobs
By Biamp At Plano, TX, United States
Offer alternative solutions where appropriate with the objective of retaining customers’ business
Writing, proofreading and revision of technical documentation, online training courses, and online knowledgebase articles
Bachelor’s Degree or equivalent work experience
2-4 years related work experience in AV
1 or more years customer-facing support/service experience a plus
Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus
Technical & Simulation Support Specialist
By Adtalem Global Education At Houston, TX, United States
Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
Ensures lab equipment is meeting the requirements of the Academic delivery.
2 years’ experience with desktop support or in a help desk
Good working knowledge with Hardware/Software installation in a network environment.
Entry level experience with networking, data, and voice systems.
Knowledge of printer troubleshooting and repair.
Technical Support Specialist Jobs
By Daikin Comfort At Greater Houston, United States
Effective organizational and time management skills.
Evaluate and escalate risks in projects/products to supervisor and senior management when appropriate.
Apply knowledge of regulatory requirements for products.
Manage product life cycles by establishing short and long-range visions for products.
Provide sales support for product benefits and features internally and externally (Product/Dealer Meetings)
Effective communication skills – verbal, written and public speaking.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Services Support Specialist to provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help people, this could be the perfect job for you!

Overview Technical Services Support Specialists provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. Detailed Job Description Technical Services Support Specialists are responsible for providing technical support to customers and clients. This includes troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical needs. They may also be responsible for providing training and support to customers. They must be able to communicate effectively with customers and have a good understanding of technical concepts. Job Skills Required
• Excellent customer service skills
• Good communication skills
• Knowledge of hardware and software
• Ability to troubleshoot technical issues
• Knowledge of computer networks
• Ability to provide technical advice
• Knowledge of customer service principles
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant technical areas
• Previous experience in customer service or technical support
Job Knowledge
• Knowledge of hardware and software
• Knowledge of computer networks
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Assist customers with their technical needs
• Provide training and support to customers
• Communicate effectively with customers
• Maintain customer records and documentation