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Senior It Technical Support Jobs in Texas

Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Senior Technical Support Analyst
By SCHWAN'S At , Pasadena, 77506, Tx
Support and mentorship from team members who are authentic, good-natured and highly skilled.
Competitive wages, incentive pay and a comprehensive package of benefits.
Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.
Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.
Manages the image releases with external equipment suppliers.
Opportunities for career growth with a well-established food company.

Are you looking for an exciting opportunity to use your technical expertise to help others? We are looking for a Senior Technical Support Specialist to provide technical assistance to our customers and ensure their satisfaction. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. Detailed Job Description Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. They must be able to identify and diagnose technical problems and provide solutions to customers in a timely manner. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in technical support
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical assistance and support to customers and other team members
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers with their technical needs
• Identify and diagnose technical problems
• Communicate technical information to customers in a clear and concise manner
• Monitor and respond to customer inquiries
• Document customer interactions and technical issues
• Maintain customer records and update customer information in the system
• Follow up with customers to ensure their technical needs are met