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Senior It Technical Support Jobs in Ohio

It Technical Support Ii
By Premera Blue Cross At , Mountlake Terrace $50,700 - $76,100 a year
A minimum of 3 years’ experience supporting customers or related experience (required)
Advanced customer service skills supporting end-users to resolve technology issues
Prior on-site tech support experience preferred
Experience mentoring and training more junior tech support
Experience working with automated scripting tools, such as PowerShell
Experience in technology monitoring and observability
Technical Support Specialist It
By NetAdept At Kapolei, HI, United States
Experience in basic server maintenance.
Familiarity with data center environments.
Ability to access consoles from network devices.
If you are interested in knowing more, please apply so we can continue this interaction.
Come and become a member of the NetAdept Family!
Senior It Support Specialist
By Atomic At , Miami, 33132, Fl $73,493 - $105,000 a year
Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required.
Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required.
Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required. JAMF certification a plus.
Minimum 2 years of SSO/MFA solution administration experience and skillset is required. Okta experience/certification a plus.
Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.
Manage all IT equipment and application inventory, licensing, and asset tracking.

Are you looking for an exciting opportunity to use your technical expertise to help others? We are looking for a Senior Technical Support Specialist to provide technical assistance to our customers and ensure their satisfaction. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. Detailed Job Description Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. They must be able to identify and diagnose technical problems and provide solutions to customers in a timely manner. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in technical support
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical assistance and support to customers and other team members
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers with their technical needs
• Identify and diagnose technical problems
• Communicate technical information to customers in a clear and concise manner
• Monitor and respond to customer inquiries
• Document customer interactions and technical issues
• Maintain customer records and update customer information in the system
• Follow up with customers to ensure their technical needs are met