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Senior It Support Engineer

Company

GeoComply
Address , Las Vegas, Nv
Employment type FULL_TIME
Salary $91,000 - $107,000 a year
Expires 2023-07-27
Posted at 11 months ago
Job Description
About GeoComply

We’re GeoComply! We're a market-leading, hyper-growth technology provider with teams across five countries and three continents with a global customer base. And we have no plans to slow down.

Achieving 650% growth in annual revenue over the past three years and dubbed a tech “Unicorn,” we’re revolutionizing how people and businesses use the internet to instill confidence in every online interaction. Trusted by leading brands and regulators for the past ten years, our geolocation solutions are installed on over 400 million devices and analyze over 10 billion transactions a year.

At the heart of it all is the people - we are deeply committed to creating and sustaining a world-class experience for our employees and partners, and providing for the needs of our customers.

We are seeking a proactive, positive, and enthusiastic team player to join our global IT team as a Senior IT Support Engineer. The Senior IT Support ensures all employees' technical assistance requests are resolved in a timely fashion and a professional manner while also mentoring other IT Support Engineers.

Key Responsibilites

  • Provision new users computer and systems access
  • Mentor the IT Support team in North America.
  • Assess recurring issues to create automated processes and solutions where possible
  • Maintain and update knowledge base articles to help users self serve
  • Provide comprehensive technical support to GeoComply employees worldwide
  • Maintain and troubleshoot network and IT equipment
  • Assist in onboarding, setting up, and deploying IT equipment for new employees
  • Diagnose, troubleshoot and escalate issues timely to appropriate internal teams
  • Ensure all issues and resolutions are appropriately documented
  • Manage Jira Service Management IT ticketing system to track team performance and identify improvement opportunities
  • Collaborate with HR to continue improving our employee onboarding program.
  • Manage Hardware and Software asset inventories

What you will be doing

  • Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)
  • 5+ years of relevant experience
  • Experience configuring and troubleshooting Windows and macOS devices
  • Enjoys solving challenging user issues and maintaining a world class user experience
  • Resourceful, able to prioritize tasks and address the most critical or pressing demands first
  • 3+ years of experience working in a cloud-first organization including familiarity with Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza
  • Make sure expectations of users are met and requests resolved in a timely manner
  • Security first mindset.


Bonus points if you have:

  • Have Comptia A+ and Network+ certificates
  • Have experience with Asset and Vendor management solutions
  • Have experience with MDM solutions such as Intune or JAMF
  • Have experience with cloud providers and architecture such as AWS or GCP

91000 - 107000 USD PA
This is the typical salary range for this position. The base pay offered may vary depending on a variety of factors including, your qualifications, job-related knowledge, skills, and experience.

In addition to our competitive salary package, we also offer the following personal and professional development benefits:
  • Extended health benefits
  • Team-building events
  • Performance-based bonus and equity plans
  • Generous paid vacation and sick days
  • Generous training and development allowance
  • Charitable and DEI initiatives
Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.

To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.

Here’s why we think you’d love working with us.

We’re working towards something big
We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.

Our values aren’t just a buzzword
Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.

Diversity, equity, and inclusion are at the core of who we are
In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.

Learning is at the heart of our employee experience
At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.

We believe in being a force for good
We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.

We care about our team
Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.

We value in-person collaboration
The benefits we have seen from teams being together have been tremendous in how we are able to collaborate and swiftly inform each other on what is happening across the company. By introducing an 80% attendance rate, we have seen the value in achieving more together as a company as we continue to foster collaboration across team members and departments.

Apply Now!

Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!

- - - - - - - - - -

At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.