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Senior It Technical Support Jobs in Virginia

It Technical Support Specialist
By Dollar Tree At , Chesapeake, 23320
Manage incidents and requests via ServiceNow to ensure service level agreements (SLA) are met.
Manage and perform on-going maintenance of hardware and software systems, utilizing internal and external resources.
Coordinate with other divisions within the Dollar Tree IT Department as necessary to fulfill primary responsibilities.
Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate.
Assist the Manager of Technical Services with special projects that may be assigned.
HS Diploma Required, associate degree in computer science, MIS or related field or equivalent experience desired.
It Technical Support Specialist
By Sentara Healthcare At , Norfolk, 23507, Va

High School Grad or Equivalent

Senior Director Of Technical Support
By NowSecure At Vienna, VA, United States
Experience working customer success management tools is a plus
Work with Support managers to highlight any opportunities for improvement related to process or business function
7-10+ Years of experience leading technical support or customer success teams
Demonstrated ability to lead managers and successfully manage distributed teams
Must have experience working at a solutions driven SaaS company
Must have experience working with Zendesk or similar software.

Are you looking for an exciting opportunity to use your technical expertise to help others? We are looking for a Senior Technical Support Specialist to provide technical assistance to our customers and ensure their satisfaction. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. Detailed Job Description Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. They must be able to identify and diagnose technical problems and provide solutions to customers in a timely manner. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in technical support
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical assistance and support to customers and other team members
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers with their technical needs
• Identify and diagnose technical problems
• Communicate technical information to customers in a clear and concise manner
• Monitor and respond to customer inquiries
• Document customer interactions and technical issues
• Maintain customer records and update customer information in the system
• Follow up with customers to ensure their technical needs are met