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Remote Technical Support Jobs in Santa Clara, California

Support Technical Account Manager - Remote | Wfh
By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Technical Support Engineer (Remote)
By CrowdStrike At Sunnyvale, CA, United States
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Create process or troubleshooting documentation in the support knowledge base.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Outstanding analytical and organizational abilities.
Experience supporting Kernel level security solutions
Technical Product Support Specialist (Remote)
By Allergan Data Labs At Irvine, CA, United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Required Experience & Technical Skills
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Technical Support Administrator (Fully Remote)
By Akkodis At Sacramento, CA, United States
Strong skills in Data Entry.
This position will consist mostly of Data Entry.
1-4 years of experience in a fast, technological environment
Self-starter with excellent organizational, administrative and interpersonal skills.
Working knowledge of CRM systems Salesforce is a plus (but not needed).
Ability to create and process accurate quotes and orders in a timely manner
Technical Support Associate (Hybrid Remote)
By Inlera, Inc. At San Diego, CA, United States
Determines eligibility by comparing client information to requirements.
Utilize active listening and empathy skills.
1-2 years of experience in a customer service/support role is required.
1-2 years of computer application-based technical support experience or IT experience is preferred.
Previous call center experience is required.
Excellent verbal and written communication skills are required with an emphasis on phone etiquette.
Technical Support Engineer Us Remote
By Motorola Solutions At , Los Angeles, 90001, Ca

Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. ...

Remote Support Technician Jobs
By HonorBuilt At Georgia, United States
This is a remote/work from home position.
Document internal processes and procedures related to duties and responsibilities.
Excellent written and verbal skills.
A “can do” approach for receiving customer issues through telephone, email and other avenues.
Diagnosis and troubleshooting issues for Point of Sale Systems (Aloha, SICOM & RPOS and others).
Diagnosis and troubleshooting of networking issues, wired and wireless.
Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Remote Support Engineer Jobs
By PC Global Tech South Africa At United States
Experience with remote site administration connectivity (via Team Viewer)
Management of user account information including resetting passwords
Experience with remote site administration connectivity (via Team Viewer) as far as Namibia
Spa Guru (Spa management software) setup and support
Experience with remote site administration connectivity (via Team Viewer) as far as Zanzibar Spa
ICT risk management server\Server, network and service monitoring
Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Support Officer, Mcgl
By Jhpiego At Washington DC-Baltimore Area, United States
Take lead in knowledge management for PMH, including tracking and updating the literature as it is published and sharing with team.
Support select communications/knowledge management tasks, including managing the COP platform, listservs, tracking email campaigns, updating resources and tracking new memberships and.
Ensures knowledge management is maintained for all portfolios.
Communicate important management-related information (deadlines, new processes, etc) to technical teams and partners
Supports partner communication and management; including consistent engagement to keep partners updated, share documents/learning and identify areas for future collaboration.
Understanding of basic financial management principles and budgeting.
Remote Support Technician Jobs
By Andromeda Technology Solutions At , Remote $45,000 - $55,000 a year
Working scheduled remote appointments for service tickets beyond break/fix
Experience with Microsoft Azure and Office 365
Monthly Activities (game nights, trivia, bingo night etc.) (We have figured out ways to do this remotely)
Helping the other members of the team with tickets in a collaborative manner.
Advanced on Microsoft Server Operating Systems (2008-2019)
Advanced on Microsoft Workstation Operating Systems (XP to Windows 10)
Technical Support Enigneer Jobs
By Serrala At , Remote
Experience in document capture and/or content management systems such Brainware, Kofax, or Captiva
Escalate to the appropriate management level when SLA thresholds are violated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Update, maintain, and administer the Support Center Knowledge Base
Manage the entire service request process ensuring adherence to SLA
Manage support communications for/to all third-party vendors for their solutions to ensure prompt customer technical support to the customer
Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Technical Operations Coordinator - Remote
By OPSPro, LLC At Maryland, United States
Project management or coordination experience, preferred
Track and manage Zendesk user onboarding/offboarding, and serve as an internal and external liaison for the platform
Excellent phone and customer service skills
Excellent attention to detail and documentation skills
Excellent organization and retention skills
Strong written and oral communication skills
Technical Support Engineer (Voice) - Remote
By Telesystem At , Toledo
Trouble resolution and voice related project management in accordance with priorities set forth by the department or the company.
Maintain a thorough understanding of all relevant systems used by Telesystem. Including CRM system, trouble ticketing system, facility management system, etc.
Monitor, maintain, and Report on SLA’s for customers and ensure the requirements are met.
Acquire and maintain an up-to-date knowledge of all Telesystem deployed equipment, and software.
Demonstrate advanced working knowledge to perform packet-captures with software like Wireshark and correctly analyze and interpret the packets.
Demonstrate advanced working knowledge of the OSI model Layers 1 through Layer 7.
Noc Technical Support Specialist Night Shiftus Remote
By Motorola Solutions At , , Tx
Experience with endpoint administration for security, patch, or backup management
Remote or virtual machine support experience a plus
Use of ServiceNow or Remedy for case and incident management
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Network fault monitoring dashboard experience
Support Bcba (Remote) Jobs
By Lighthouse Autism Center At , South Bend, 46614, In
Attends and maintains all outside training certifications (CPR, First Aid, etc.)
Support BCBA - Fully Remote
Additional Responsibilities – If Applicable:
Employees are eligible for the following benefits:
Assist in-center BCBAs with providing supervision to RBTs via Microsoft Teams
Assist in-center BCBAs with billable hours by providing Telehealth services to clients via Microsoft Teams
Remote Support Engineer Jobs
By Philips At , Remote
You have prior experience in providing remote technical support to customers, ideally in a Healthcare IT support or similar role.
You possess strong troubleshooting and problem-solving skills, coupled with a deep understanding of various operating systems, software applications, and networking protocols.
Read more about our employee benefits.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Technical Customer Support Us Remote
By Motorola Solutions At , Magna, 84044, Ut
Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
Support customers who depend on the records management system needed to keep their public safety operations running.
Work with various teams including Support, Product Management, Engineering, and Customer Success groups.
Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.
Preferred skills and requirements :
Builds expert knowledge in the Mission Critical Software and Public Safety Solution Industry.
Technical Support - Networking (Remote Friendly)
By Imagine Communications At , Remote, 33126, Fl
Cisco certification (CCNA/CCNP) or equivalent skill set.
Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.
4 year technical degree or equivalent work experience.
5+ years of experience in a customer facing techincal role.
Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.
Expertise in design/administration of enterprise class IP network or equivalent skills.
Technical Support Rep. (Remote)
By Computer Generated Solutions, Inc. At ,
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
1-3 years Customer Service and/or Technical Support experience
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
Technical Support Employee Jobs
By Golden Entertainment, Inc. At Las Vegas, NV, United States
Informs department management if work orders are not completed in a timely manner or to the satisfaction of the requestor
Previous experience providing outstanding guest service skills over the telephone
Provides great guest service skills to guests and fellow associates in a professional manner at all times
Previous dispatch experience using a work order system preferred
Previous experience working in an Engineering/Facilities environment preferred
Receive phone requests for service and/or repairs from guests and internal departments
Specialist, Logistic & Technical Support | Remote | Depuy Spine Limited Partnership
By Johnson & Johnson At , $60,000 - $96,600 a year
Provide service complaint management to achieve a “close-loop” resolution process for the customer, while following department SOPs and SOX requirements.
Communicates effectively with upper-level management and works collaboratively with cross-functional business partners are required.
Document calls in accordance with company guidelines and regulatory requirements.
Determine level of complexity of calls and escalates as necessary to achieve maximum first-time resolution. Deliver excellent customer experiences.
Assist in supporting all personnel on department procedures and to assure complete understanding of assigned responsibilities and guides other departments.
Minimum of two (2) years related work experience required.

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are currently hiring for a Remote Technical Support position that offers flexible hours and competitive pay. If you have a passion for technology and helping others, this is the perfect job for you!

Overview of Remote Technical Support Remote Technical Support is a job that involves providing technical assistance to customers over the phone, via email, or through online chat. This type of support typically involves troubleshooting hardware and software issues, providing technical advice, and helping customers with product installation and setup. Detailed Job Description of Remote Technical Support Remote Technical Support personnel are responsible for providing technical assistance to customers over the phone, via email, or through online chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and help customers with product installation and setup. They must also be able to answer customer questions, provide product information, and resolve customer complaints. Remote Technical Support Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to provide technical advice and assistance
• Ability to work independently and as part of a team
Remote Technical Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
• Excellent communication skills
Remote Technical Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Remote Technical Support Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting hardware and software issues
Remote Technical Support Job Responsibilities
• Provide technical assistance to customers over the phone, via email, or through online chat
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Help customers with product installation and setup
• Answer customer questions
• Provide product information
• Resolve customer complaints