Technical Operations Coordinator - Remote

Technical Operations Coordinator

About Whisker Labs

We're on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home's electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We're steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information.

About The Role

As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front-line obsession, and we execute with an owner's mindset. This role is no different.

In this full-time role, the responsibilities are broader than a similar role in established companies. As an ideal candidate, you're smart, creative, and fully engaged, with excellent people and communication skills and the ability to collaborate and work independently. You'll have various responsibilities spanning all aspects of Operations from customer and partner engagement to program management and beyond!

If you envision yourself rolling up your sleeves and contributing to this type of mission and team, read on.

Job Duties

• Track and manage Zendesk user onboarding/offboarding, and serve as an internal and external liaison for the platform
• Proactively communicate with customers and partners as needed
• Create and maintain various operational and financial reports for internal and external stakeholders
• Seek to automate work products and drive business success
• Coordinate project tasks to ensure timely and exceptional delivery, provide operational support to key business areas, and perform other duties as required to meet customer expectations and company goals
• Complete monthly billing in a timely manner
• Support day-to-day business operational activities
• Assist Customer Care and Fire Safety teams with questions or requests as needed, and collaborate with leadership to resolve operational barriers or facilitate improvements
• Review and validate e-commerce data regularly using a variety of internal tools and systems

Required Skills

• Excellent attention to detail and documentation skills
• Must be a team player who communicates effectively and proactively
• Strong written and oral communication skills
• Ability to manage multiple projects and priorities without sacrificing quality of results
• Excellent phone and customer service skills
• Excellent organization and retention skills
• Analytical problem-solver with a track record of formulating business solutions as part of a team
• Self-starter with willingness to do whatever is required to complete the job and meet objectives

Requirements

• Demonstrated understanding of basic Excel skills (e.g., formatting, sorting, filtering)
• Experience with creating process documentation and reports and/or dashboards
• Understanding of basic billing/invoicing, finance, and/or accounting, preferred
• 2-5+ years' work experience
• Business-focused background in Operations, Marketing, Customer Service, or other relevant domains
• Experience regularly working as a part of a cross-functional team to achieve a business objective
• Automation or data integration experience, a bonus
• Technical exposure to business platforms or systems, such as ERP, CRM, billing/payment, customer service, etc
• Associates degree or higher (Bachelor's degree preferred)
• Project management or coordination experience, preferred

What We Offer

• 401k with match.
• Health, dental, and vision insurance.
• Competitive salary + equity.
• The ability to make, own and carry out decisions.

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.