Technical Support Administrator (Fully Remote)

A contract FULLY REMOTE TECHNICAL SUPPORT ADMINISTRATOR position is available courtesy of Akkodis.

• Duration: 6+ months
• Rate: $17-$19/hour

Technical Support Administrator

Position Summary

The Renewal Support Administrator will respond to renewal requests from internal and external customers, as well as pro-actively provide renewal quotes. Also responsible for checking CRM data integrity and accuracy. Key to this position outcomes are the timely and efficient processing and quote generation of renewals utilizing a CRM system and all necessary applications to track and generate quotes for all renewal opportunities. This position will also perform administrative duties as required.

Responsibilities:

• Ability to create and process accurate quotes and orders in a timely manner
• Assimilate information from a variety of resources, analyze information, recommend and implement courses of action to be taken seeking and obtaining appropriate approvals as required
• Ability to run reports and cross check different data sources for accuracy
• This position will consist mostly of Data Entry.
• Maintain accurate data within CRM, regular updating of records
• Will work with others as a team member across a diverse organizational structure

Qualifications:

• Strong skills in Data Entry.
• Ability to work on strict and short deadlines, able to set priorities and deal effectively with shifting priorities.
• Intermediate or higher proficiency in MS Excel.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Strong Communication skills.
• Working knowledge of CRM systems Salesforce is a plus (but not needed).
• 1-4 years of experience in a fast, technological environment

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, FSA, HSA, and short-term and long term disability insurance, and 401K plan. It also includes a comprehensive paid time off program.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

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