Technical Support Employee Jobs

Summary

Technical Support Employee The Strat (Las Vegas, NV) Description:

Ensures that maintenance requests are properly received, logged, and communicated to the appropriate parties. Follows up with the necessary people to make certain issues are completed in a timely manner; and communicates with department management when work order requests are not completed in a timely manner.

Essential Duties And Responsibilities

• Provides great guest service skills to guests and fellow associates in a professional manner at all times
• Creates, dispatches, tracks, and closes work orders in the system
• Monitors work order statuses to ensure that all jobs are received via pagers and/or two way radios
• Informs department management if work orders are not completed in a timely manner or to the satisfaction of the requestor
• Receive phone requests for service and/or repairs from guests and internal departments
• Other duties as assigned
• Receives and dispatches all emergency information to the Engineers, Managers, and the Director of Facilities regarding life safety alarms, bomb threats, elevator entrapments, power outages, floods, etc.
• Monitors work orders to ensure all are completed in a timely manner and to the satisfaction of the work order requestor

Requirements

Job Specifications/Requirements:

• Previous experience working in an Engineering/Facilities environment preferred
• Able to read written instruction and comprehend verbal instructions given in English
• Previous dispatch experience using a work order system preferred
• Previous experience providing outstanding guest service skills over the telephone
• Ability to effectively communication in English, both written and verbal
• Basic computer knowledge
• Ability to effectively communicate in a foreign language preferred
• Strong organizational skills
• Able to speak clearly in order to communicate via telephone and two way radio

WORKING CONDITIONS

• Communicate via radios and telephones (more than 75% of the time)
• Walk, stand or stoop (less than 25% of the time)
• Sit at a desk or table (more than 75% of the time)
• Lift, carry, push, pull or otherwise move objects weighing up to 50 pounds (less than 25% of the time)
• Literacy, Vision and Hearing (critical)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.