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Remote Technical Support Jobs in Alabama

Remote Support Technician Jobs
By HonorBuilt At Georgia, United States
This is a remote/work from home position.
Document internal processes and procedures related to duties and responsibilities.
Excellent written and verbal skills.
A “can do” approach for receiving customer issues through telephone, email and other avenues.
Diagnosis and troubleshooting issues for Point of Sale Systems (Aloha, SICOM & RPOS and others).
Diagnosis and troubleshooting of networking issues, wired and wireless.

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are currently hiring for a Remote Technical Support position that offers flexible hours and competitive pay. If you have a passion for technology and helping others, this is the perfect job for you!

Overview of Remote Technical Support Remote Technical Support is a job that involves providing technical assistance to customers over the phone, via email, or through online chat. This type of support typically involves troubleshooting hardware and software issues, providing technical advice, and helping customers with product installation and setup. Detailed Job Description of Remote Technical Support Remote Technical Support personnel are responsible for providing technical assistance to customers over the phone, via email, or through online chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and help customers with product installation and setup. They must also be able to answer customer questions, provide product information, and resolve customer complaints. Remote Technical Support Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to provide technical advice and assistance
• Ability to work independently and as part of a team
Remote Technical Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
• Excellent communication skills
Remote Technical Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Remote Technical Support Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting hardware and software issues
Remote Technical Support Job Responsibilities
• Provide technical assistance to customers over the phone, via email, or through online chat
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Help customers with product installation and setup
• Answer customer questions
• Provide product information
• Resolve customer complaints