Technical Support - Networking (Remote Friendly)

Overview:Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.

Why Imagine?
Imagine Communications offers a generous Medical, Dental, Vision and Life Insurance package and HSA and 401(k) options with company matching. We like to make sure all our employees are safe when travelling so we’ve got travel insurance covered too. Employee Wellbeing is a priority for us, so all employees and their family have access to our EAP and Wellness programs, including LifeSpeak and Vitality. Volunteer in your community and we will pay for that too.
A Bit About The Role:Imagine’s engineers develop the next generation technologies that deliver video to millions of viewers worldwide over various delivery networks. Our products may be behind the video you will watch tonight whether it is delivered through your favorite internet streaming service or through a set-top box. We work on a wide range of video products leveraging an even wider set of technologies and tools. We are a passionate and collaborative group of engineers who take pride in the products we make and have fun doing so.

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Work with a professional team of engineers supporting next generation technolgy on video production, storage and delivery.

• Diagnose, analyze, debug and resolve issues on mission critical complex solutions.
• Assist our customers with their solution design as they expand their operations.
• Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.
• Work with R&D team to define, analyze and validate solutions for customer issues.
• Assist pre-sales and professional services team with technical expertise as needed.

About You:

• 4 year technical degree or equivalent work experience.
• 5+ years of experience in a customer facing techincal role.
• Expertise in design/administration of enterprise class IP network or equivalent skills.
• Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.

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Preferred Additional Skills:*

• Expertise in video compression and transport technology such as over-the-top media distribution.
• Cisco certification (CCNA/CCNP) or equivalent skill set.
• Expertise in using AWS, Azzure and/or other cloud software deployment systems.
• Expertise in using Docker, VMWare, Bash Shell scripting, Windows Power Shell scripting, Ansible, Python, etc.

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Celebrating difference, together stronger*
At Imagine Communications, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our customers, our employees, our products, and our communities. We are committed to providing an environment of mutual respect. Imagine Communications is proud to be an equal opportunity workplace and is an affirmative action employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• 401(k) matching
• Paid time off
• Health insurance
• Health savings account
• Vision insurance

Schedule:

• Monday to Friday
• Day shift

Work Location: Remote