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Remote Technical Support Specialist Jobs in New York, New York

Customer Technical Support Specialist - Informatics; Remote - Overnight Shift/Rotating Weekend/On Call
By Beckman Coulter Diagnostics At , New York, 10001 $21.88 - $28.99 an hour
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Collect and analyze data and classify complaints according to FDA requirements.
Experience with troubleshooting laboratory Middleware - Remisol preferred.
1+ years previous customer service experience
Strong organizational skills with the ability to work well under pressure in a fast-paced environment.
The essential requirements of the job include:
Support Specialist(Remote) Jobs
By Broadlume At New York, NY, United States
You have 2+ years of experience within the flooring industry using an industry specific business management / Business Management System.
You have knowledge and experience with accounting practices and account reconciliation processes.
Work From Home + Remote Office Allowance
Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes
Respond to customer requests by phone, chat, and email in a professional and timely manner
Serve as an internal resource to our partnering teams (AM, sales)
Technical Support Specialist Jobs
By Runway At New York, United States
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Technical Support Specialist Jobs
By Harvey Nash USA At New York, NY, United States
Electronic experience - troubleshooting electronic devices - such as PC, servers (Redhat),
General supervision and instructions are given for routine work and detailed instructions are given for new activities or special assignments.
Performs field activities associated with installing, maintaining, and servicing products at customer sites. Replaces defective units/components as appropriate.
Assists in the conduct of equipment/system acceptance testing following established procedures.
Performs preventative maintenance. Provide operation/maintenance instructions to customer personnel.
Work with customers via phone to identify operation/technical problems.
Technical Support Engineer- Remote
By Medidata Solutions At , New York, 10003, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Clinical Technical Support Specialist
By Mammotome At , New York, 10001, Ny
Captures critical call information within customer relationship management tool (SFDC) and escalates issues as necessary.
Provides written/verbal feedback to assist with the development or enhancement of products, product education, user guides, procedures, and technical manuals.
Participates in defining root cause issues and recommending countermeasures to improve customer experience.
Participates in product training to maintain/advance knowledge and expertise on new products.
Excellent communication skills, both written and verbal.
3-5 years of clinical experience in breast cancer diagnostics and/or treatment. Will consider other clinical experience.
Technical Support Engineer- Remote
By Dassault Systèmes At , New York, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Support Specialist Jobs
By Lease & LaBau, Inc. At New York City Metropolitan Area, United States
3+ years of experience in a technical support role in a law firm setting
· Excellent communication skills and a proactive approach
· Recommending new products or upgrades and contributing to rollouts and special projects
· Training end-users on new applications or changes to existing applications
· Tracking the firm’s inventory and loaner equipment
· Assisting with audiovisual needs, including setting up and troubleshooting Zoom and Microsoft Teams
Technical Support Specialist Jobs
By Illinois State Board of Education At Springfield, Illinois Metropolitan Area, United States
Two years of experience (in addition to education requirements) working in education.
Solid time-management abilities to efficiently manage multiple assignments with competing deadlines.
Participates in department, center, and agency cross-functional teams as designated by management.
Demonstrated ability to work independently with limited direction from management.
Experience working in schools, Local Education Agencies, or State Education Agencies implementing rigorous entrance and exit procedures for English learners.
Manages the implementation of entrance and exit procedures in regards to the proper identification of English learners.
Microcomputer Technical Support Specialist 0623-0001
By Erie 1 BOCES At West Seneca, NY, United States
Familiarity with Windows Desktop OS, Windows Server 2012 and newer PC operation/ management is mandatory
An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).
Applicants must be experienced working in LAN/WAN environments
Knowledge of network technologies is helpful
Candidate must have strong customer service and communications skills in addition to troubleshooting, research, and documentation skills
Generates incident tickets as required. Follows-up on and closes all assigned calls
Remote Career Planning Support Specialist
By Rexus Group At United States

The key objectives of this position are:

Recall Support Specialist (Remote) ($20.00 / Hour)
By Talentify.io At United States
Data entry and management within database
Remote work from home opportunity within the United States
Education: Preferred but not required - High School Diploma/GED/AA
Customer service or related experience
Opportunity to partner with medical device and diagnostic manufacturers
Tech-enabled, outsourced commercial service teams and technologies
Technical Support Specialist Jobs
By Coretek At Farmington Hills, MI, United States
Phone System management a plus
Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Perform administration of virtual and physical desktops using various tools
Perform regular security monitoring to identify possible intrusions
Order Support Specialist (Remote)
By SnugZ USA At West Jordan, UT, United States
Stable personal network at home. (We prefer plugged in directly to router and if that is not
Essential Competencies (Knowledge And Abilities)
Work is currently remote, but may move back to the office when executive team chooses. Remote work will require the following:
Make requested changes to customer orders
Confirm that we have all necessary information to make changes to the order
Use variety of resources to answer questions from customer
Technical Support Specialist Jobs
By AllSTEM Connections At Parma, OH, United States
• Requires time and territory management skills.
Must have demonstrable computer knowledge; Technical service desk experience is a plus.
• 2-year college degree or equivalent experience in a related field.
• CompTIA CTT+ Certification within 12 months of hire.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Possesses ability to perform job duties and prioritize work without direct supervision.
Sr Specialist, Technical Support
By BAXTER At , $52,800 - $132,000 a year
Experience contributing and accessing information from a Knowledge Management system.
Certification or experience in SQL and VBScript, preferred.
Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.
Maintains and expands product knowledge/documentation through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
Bachelors degree in computer information systems or related field required or 5+ years related experience.
Spanish Support Specialist - Remote
By AMERICAN CANCER SOCIETY At , San Antonio $22.25 an hour
Strives for first call resolution and skillfully provides process expectations to support overall customer experience
Documents all data points in the customer relationship management database required by organizational processes and policies
Meets established performance management metrics and goals
Contact center and/or work from home experience desirable
SKILLS, SPECIALIZED TRAINING OR KNOWLEDGE
Role combines the responsibilities of the Cancer Support Specialist and Cancer Information Specialist positions
Technical Support Specialist Jobs
By Taylor Corporation At , North Mankato
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to offer solutions based on knowledge of computers and the application
Verify new features within our test environment meet the defined requirements
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
Store Support Specialist - Remote
By Advance Auto Parts At Boston, MA, United States

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Technical Support Specialist Jobs
By J&A Industries, Inc. At Mountain View, CA, United States
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Assist management in creating training materials pertaining to computer troubleshooting and usage
Responsibilities for Technical Support Specialist
Qualifications for Technical Support Specialist
•Industry-specific certification in relevant computer languages or software may be required
•Accept constructive criticism and customer feedback regarding their experience with software or IT services
Technical Support Specialist (Contract)
By Maine Technology Users Group At , Augusta
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
A minimum of 1 year of relevant experience
Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
Technical Support Specialist, L1
By PatientPoint At , Tampa, 33609
Autonomously manage and troubleshoot issues
Develop thorough knowledge and understanding of customer challenges, expectations and success measure
Minimum 2 years' experience in customer service role
Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
Excellent verbal and written communication skills
Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Remote Sales Support Specialist
By E-Telequote Insurance Inc At , $18 an hour
Enter, update, and maintain information in CRM (customer relationship management) system database
Responsibilities of a Remote Sales Support Specialist:
Generous paid time off benefits
Demonstrated customer service, professional phone etiquette, and emotional quotient skills
Remote agents need to be able to identify technical issues and trouble shoot own IT issues
Willingness to learn and eager to acquire and share new knowledge

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers