Support Specialist(Remote) Jobs

Description
Broadlume’s on a mission to transform the Flooring industry through integrated technology. Join our team and help our nationwide network of 3000+ independent flooring retailers grow their businesses online. We are seeking a self-driven and customer-focused Customer Success Manager to join our team.
The Support Specialists primary responsibility is to provide high-quality, results-oriented, and flexible support and education to our clients. Support is delivered via email, phone, chat, virtual meetings, occasional onsite support.
**This is a full time, remote position**
What You’ll Do
As the face of Broadlume,:

• Respond to customer requests by phone, chat, and email in a professional and timely manner
• Communicate thoughtful, thorough, and accurate solutions to solve for the customer from beginning to end using language and terminology that the customer understands
• Adjust priorities and workflow according to customer needs, level of urgency, customer priority, impact of the issue
• Serve as an internal resource to our partnering teams (AM, sales)
• Develop, maintain, and a deep understanding of Broadlume as a business, BL platforms, our services, org, industry
• Educate customers on the Broadlume software products and help them address process change needs from their prior BMS system to their new software
• Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes
• Learn and act on the fly using both internal and external resources

Requirements
WHO YOU ARE

• You are coachable, trainable, and open to constructive feedback.
• You understand the intricacies of running a flooring business and the importance that systems play in a successful operation.
• You excel at written and verbal communication. You have exceptional written communication skills and know how to make complex topics seem simple when explaining things.
• You believe in amazing customer service. You always go the extra mile to be responsive, clear, and helpful to our clients.
• You have 2+ years of experience within the flooring industry using an industry specific business management / Business Management System.
• You are proficient in Excel and comfortable working with multiple spreadsheets.
• You have strong problem solving and decision-making skills including the ability to think ahead and get things done without intervention from others.
• You are a quick learner and inquisitive.
• You are a team player and able to operate in a dynamic environment.
• You have knowledge and experience with accounting practices and account reconciliation processes.
• You are able to relate to and connect with different personalities - you understand the importance of reading the room and adjusting your approach when necessary.
• You are resourceful and solution focused. If you don’t know the answer, you’ll find it.

Benefits

• Stock Option Plan
• Life Insurance
• Wellness Resources & Lifestyle Perks
• Retirement Plan (401k, 4% match)
• Unlimited Paid Time Off
• Health Care Plan (Medical, Dental & Vision)
• Calm Premium App Subscription
• Family Leave
• Work From Home + Remote Office Allowance
• Short Term & Long Term Disability

Who We Are:
Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.
At Broadlume, we are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at [email protected] and let us know the nature of your request and your contact information.
Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.