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Remote Technical Support Representative Jobs in New York

Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Support Engineer- Remote
By Medidata Solutions At , New York, 10003, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Technical Support Engineer- Remote
By Dassault Systèmes At , New York, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved