Customer Technical Support Representative

LaunchPoint PEO is a professional employer organization that works with other companies to handle their Human Resources functions, including benefits, payroll, and recruiting, to enable them to better focus on their company missions. LaunchPoint has a group of experienced PEO associates dedicated to all recruiting efforts necessary to the success of its clients.

Company Overview:

Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence.

Job Summary:

Seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. This position is located in St. Louis, Missouri. Qualified applicants will provide enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.

Salary: $55,000 - $60,000

Responsibilities/Duties:

• Diagnose IT and network problems, and recommend and/or implement solutions
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Provide Remote Support, Desktop Support and Field Technician Support.
• Utilize Role Based Access Control (RBAC) to determine an end user’s authorized network access.
• Create email accounts, change status in Active Directory
• User support for network and desktop hardware and software complication and training
• Implement Virtual Desktop infrastructure allowing virtual desktop management
• Performed software installations and remediation to ensure application reliability
• Monitor, manage and secure employees’ mobile device
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Responsible for account management (password reset, account maintenance)

Qualifications:

• Preferred Qualifications
• U.S. Citizenship required; must have a current, active Secret (or higher) clearance
• Extensive experience working with various Microsoft Windows operating systems
• Industry-specific certification may be required
• Professional written and interpersonal skills are essential when communicating with Clients
• 4 or more years customer service experience or other pertinent related IT experience
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Basic Qualifications
• Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Experience installing and configuring computer systems and applications
• 1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
• BS degree and 5-7 years’ experience or MS degree with 3-5 years’ experience or a high school diploma/equivalent with minimum 9 years’ experience

Benefits and Perks:

• Employee Assistance Programs
• Incentive Plans and Referral Bonuses
• Holiday and Personal Time Off Pay
• Medical / Vision and Dental Plans
• Life Insurance
• 401K plan
• Education and Training Assistance Program (discussed during the on boarding process)

Subsidium, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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