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Remote Technical Support Representative Jobs

Technical Support Specialist- Fully Remote
By OPSPro, LLC At Germantown, MD, United States
Associates Degree or valid (up to date) certification in related field
2 years' work experience in a technical support or customer support role
Provide support to Ting customers by phone and email
Create and maintain clear, concise and accurate documentation for internal and external use
Act as liaison to ensure smooth operations and service delivery to all customers and partners
Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
It Technical Support Representative
By Becklar At Rexburg, ID, United States
Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.
Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred
Experience with Microsoft operating systems and Office Suite required
Prior ITIL Foundation experience is beneficial
Must be able to interface directly with users with a wide variety of technical skills in a professional manner
Free mental health assistance for all employees
Technical Support Representative Jobs
By KnowledgeLake At Greater St. Louis, United States
Ability to provide general post-sales product information.
Collect relevant technical problem identification information.
Provide basic Support on the standard protocols and features.
40 hours a week with schedules including the following depending on need.
Monitor the ticket system for new customer entered requests
Configuration and Technical Questions about our products.
Associate Technical Support Specialist (Remote)
By Hinge Health At Washington, United States
Develop extensive knowledge of our product, including common technical challenges and troubleshooting techniques.
Tech support experience (minimum two years).
Excellent participant facing communication and writing skills.
Able to effectively work in a Remote environment and be depended on for excellent punctuality and communication.
Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.
Experience with customer support tools (e.g. RingCentral, ZenDesk, Freshdesk) and/or Google Analytics.
Technical Product Support Specialist (Remote)
By Allergan Data Labs At Irvine, CA, United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Required Experience & Technical Skills
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Technical Customer Support Representative
By RemoteLock At Denver Metropolitan Area, United States
● Working directly with customers purchasing hardware and software online to ensure an excellent customer service experience
● Minimum of 2 years customer support experience, ideally with IoT (Internet of things) products
● Excellent Communication Skills (email and phone) with strong empathy and patience.
● Ability to multitask, prioritize, and manage time effectively
● Working knowledge of customer service software, ticketing systems, databases and tools (Salesforce and NetSuite are pluses)
● Wi-Fi network knowledge a plus
Technical Support Representative Ii
By Rheem Manufacturing At Montgomery, AL, United States
Meets basic required skills, knowledge, and abilities of Technical Support Rep I
Basic Computer Data Entry Skills (Will be Assessed)
High school diploma or general education degree (GED)
Completed Career Path Development process for a Technical Support Rep II, or equivalent experience
Field experience servicing either electric or gas appliances--water heaters
Customer service related experience in a call center providing technical support
Technical Support Representative Jobs
By ContactUs Communications At Grindstone, PA, United States
Processes all phone call utilizing the required data entry standards, screening, and troubleshooting instructions, and transfer protocols
Meets Quality Assurance requirements and other key performance metrics
6 months minimum technical support or field-related experience with service/support
Previous experience with order processing systems, databases, or tracking programs
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Customer Technical Support Representative
By Peraton At United States
Requires High School Diploma, plus some advanced training in IT. 2 to 4 years Call Center of experience.
Certifications in IT a plus, but not required - for example SEC +; COMP TIA A+; CompTIA Network+
Provides and assists in troubleshooting User PC/IT issues
Using ServiceNow creates tickets into Peraton's database for EU's issues
Learner Support Representative (Remote)
By Parchment At Scottsdale, AZ, United States
Experience with helpdesk ticketing tools and knowledge base resources.
Experience in an educational and technology workplace environment desired.
MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired)
Above average typing skills (>50 words per minute with >95% accuracy).
Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting).
Depending on support volume/needs act as a resource for other projects and/or departments outside of the scope of core responsibilities.
Technical Support Representative Jobs
By Intellicomm Inc. At Greater Philadelphia, United States
Strong computer usage and problem-solving skills;
Sound verbal and written communications skills;
Assist customers' online service setup issues via phone and email.
Assist new customers with their initial service settings.
Address customer inquiries regarding service features available.
Troubleshoot technical issues that customers encounter with service usage.
Cybersecurity Technical Support Associate (Eastern Time Zone) (Remote)
By Cyware At United States
Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.
US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
Minimum of 2-3 years of experience with Zendesk or similar ticketing system.
Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.
Hands-on experience on Linux systems and administration.
Experience with log analysis for troubleshooting and problem identification..
Technical Support Representative Jobs
By NLB Services At United States
6 months of experience in Customer Service
Looking to work in IT Environment
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Controls Engineer Night Shift (Walmart)- Technical Support (Remote)
By Dematic At , Grand Rapids, Mi
1+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley and Schneider PLC controls platforms
Experience with controls hardware troubleshooting
Strong verbal and written communication skills
Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
Technical Support Representative - Works From Home
By Lumen At , Remote $12 - $18 an hour
Survivor Benefit (6 months salary paid to surviving eligible family members)
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Demonstrated strong interpersonal communication skills when working with both internal and external customers.
Experience with common internet software is preferred.
Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Technical Support Representative Iii, Respiratory & Monitoring Solutions - Boulder, Co
By Medtronic At Boulder, CO, United States
Possesses basic understanding and knowledge of products supported and service lines.
Reviews daily routine reports for accuracy of data entry.
Properly documents product complaints, service requests and inquiries generated by customers.
Issues Return Goods Authorizations to return reported product for service and/or exchanges.
Creates, coordinates, tracks and provides follow up for customers on Sales Orders.
Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.
Technical Support Representative Ii _ Security
By FRONTSTEPS At United States
Front-line technical support specific to our Security products including hardware management, remote hardware installation assistance, and user databases
Excellent troubleshooting skills, i.e. being able to solve an issue with hardware remotely
Manage multiple software/hardware products in the security ecosystem
Remotely access the client's computers for troubleshooting
Bachelor’s degree in business, computer science, information systems, liberal arts or related field or equivalent experience.
Thoroughly understand, reproduce, and solve technical issues. This includes experience with troubleshooting hardware issues on the Windows operating system
Technical Support Representative Jobs
By CVS Health At , Smithfield, Ri $17.00 - $27.90 an hour
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Experience in a help desk/call center environment providing technical support in a retail environment
Experience using computer hardware and software applications
Document problems, complete problem tickets, and request information in the support tools
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
Sales Support Representative- Remote
By American Enterprise At , Des Moines, 50315, Ia
General knowledge of the principles, processes, and practices related to customer service and administrative support.
Strong verbal and written communication skills with the ability to respond effectively to the sales force and internal partners.
1+ years of customer service or related experience.
Research multiple systems and websites to gather information to answer agent questions and resolve complaints or concerns.
Ability to understand and patiently explain how technology works step by step when assisting others.
High school diploma or equivalent.
Technical Support Engineer (Remote)
By Ordr At , Remote
Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
Effectively manages many different tasks simultaneously
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
5+ years of experience in a similar customer-facing job function.
Experience working in a B2B SaaS organization, strong familiarity with
Security concepts, remote access, and cloud.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved