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Remote Technical Support Representative Jobs in Union, Arkansas

100% Remote Technical Support Engineer
By Agility Partners At United States
Create and maintain incident management requests to product group/engineering group/finance team.
Great resume builder – gain experience with a Fortune 15 company
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills
Knowledge of Excel: pivot tables, filters & look-up function
Quickly identify cases that require escalation (either technically or strategically).
Technical Product Support Specialist (Remote)
By Allergan Data Labs At United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Provide input on ways to continuously improve the customer experience and internal processes
Customer Technical Support Representative
By Peraton At United States
Requires High School Diploma, plus some advanced training in IT. 2 to 4 years Call Center of experience.
Certifications in IT a plus, but not required - for example SEC +; COMP TIA A+; CompTIA Network+
Provides and assists in troubleshooting User PC/IT issues
Using ServiceNow creates tickets into Peraton's database for EU's issues
Cybersecurity Technical Support Associate (Eastern Time Zone) (Remote)
By Cyware At United States
Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.
US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
Minimum of 2-3 years of experience with Zendesk or similar ticketing system.
Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.
Hands-on experience on Linux systems and administration.
Experience with log analysis for troubleshooting and problem identification..
Technical Support Representative Jobs
By NLB Services At United States
6 months of experience in Customer Service
Looking to work in IT Environment
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Technical Support Representative Ii _ Security
By FRONTSTEPS At United States
Front-line technical support specific to our Security products including hardware management, remote hardware installation assistance, and user databases
Excellent troubleshooting skills, i.e. being able to solve an issue with hardware remotely
Manage multiple software/hardware products in the security ecosystem
Remotely access the client's computers for troubleshooting
Bachelor’s degree in business, computer science, information systems, liberal arts or related field or equivalent experience.
Thoroughly understand, reproduce, and solve technical issues. This includes experience with troubleshooting hardware issues on the Windows operating system
Help Desk Technical Support Representative - Remote ($21.27 - $28.36 / Hour)
By Talentify.io At United States
We Offer An Excellent Benefits Package Including
Medical, dental, vision, life, and disability insurance
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Tier 2 Technical Support Representative (Remote)
By BigCommerce At United States
Intermediate knowledge of HTML and CSS; basic javascript skills.
Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
Excellent written and verbal communication skills with impeccable attention to detail.
Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
Work front line emails, chats, and/or phone calls as needed.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Technical Support Representative (Remote)
By Drata At United States
Excellent time management skills and ability to multitask.
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.
Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.
Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.
Service-minded and attentive to giving customers the best possible support and experience with our products.
(Remote) Member Support Representative
By Sun Life At United States
Solid systems and technology skills
Strong verbal and written communication skills
Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience
Manage stressful situations with composed behavior demonstrating empathy and understanding
Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.
Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible
Partner Support Representative - Remote Role
By Peek At United States
Utilize excellent communication skills to maintain a high customer satisfaction rating in all customer interactions.
1-2 years of experience in customer service and / or technical support
Business level English skills, both written and spoken
Excellent written, oral and interpersonal communication skills
Strong deductive reasoning skills, with an ability to unsurface the root cause of an issue
Experience working within ZenDesk or other support tooling
Technical Support Analyst – Us Remote
By Goldstone Partners, Inc. At United States
Comfortable maintaining data in project management and CRM platforms
Undergraduate degree in a data-centric discipline and experience in retail or hospitality
Highly refined communications skills – comfortable getting your message across in a virtual world
Salary $50-55k with a nice suite of benefits
We Value: Impact, Innovation, Experience
Guiding new EV owners through their adoption, including setting up accounts, answering questions, troubleshooting vehicle errors, and providing ongoing support
Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Support Technical Account Manager - Remote | Wfh
By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Learner Success Support Representative - Remote
By BloomTech At San Francisco, CA, United States
1+ years working in a Learner-facing role in education or customer support
Experience working in a fast-paced environment with multiple concurrent priorities and tasks
Route Learner requests and issues to the appropriate staff member or team
Collaborate with staff members regarding support escalations, along with other requests or inquiries received
Work with and assist Learners regarding general academic, admissions, and technical inquiries or requests
Update cases regularly with all relevant information, i.e. interactions with Learners or progress of a case, for record-keeping
Technical Support Representative I
By Solugenix At Arizona, United States
1-2 years’ experience in an office environment.
Experience within a FDA regulated medical device company is a plus.
Knowledge of Outlook, Excel, Word.
Must be able to document activities thoroughly per requirements.
Remote (must live in Arizona, Texas, Oklahoma or Florida)
2-3 years of customer support providing excellent customer service or help desk support.
Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Customer Support Representative (Remote)
By Sylvan Learning At ,
Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to continuous improvement.
Ability to provide a positive customer experience with outstanding customer service skills
Experience working on a remote team
Flexible work environment with ability to work remotely from home; and
2+ years of experience working in the Customer Service/Contact Center industry
1+ years technical experience working with computer systems and technology
Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Customer Technical Support Representative
By LaunchPointPEO At Honolulu, HI, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved