Register
Recruit Create CV

Remote Technical Support Representative Jobs in Tama, Iowa

Technical Support Engineer (Voice) - Remote
By Telesystem At , Toledo
Trouble resolution and voice related project management in accordance with priorities set forth by the department or the company.
Maintain a thorough understanding of all relevant systems used by Telesystem. Including CRM system, trouble ticketing system, facility management system, etc.
Monitor, maintain, and Report on SLA’s for customers and ensure the requirements are met.
Acquire and maintain an up-to-date knowledge of all Telesystem deployed equipment, and software.
Demonstrate advanced working knowledge to perform packet-captures with software like Wireshark and correctly analyze and interpret the packets.
Demonstrate advanced working knowledge of the OSI model Layers 1 through Layer 7.
Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Technical Support - Networking (Remote Friendly)
By Imagine Communications At , Remote, 33126, Fl
Cisco certification (CCNA/CCNP) or equivalent skill set.
Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.
4 year technical degree or equivalent work experience.
5+ years of experience in a customer facing techincal role.
Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.
Expertise in design/administration of enterprise class IP network or equivalent skills.
Technical Support Representative - (Home-Based)
By IQVIA At , Remote $25 an hour
Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
1+ year of Technical Support experience required
Previous experience working in a customer care environment
PC hardware and configuration skills
Technical Support Representative - Works From Home
By Lumen At , Remote $12 - $18 an hour
Survivor Benefit (6 months salary paid to surviving eligible family members)
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Demonstrated strong interpersonal communication skills when working with both internal and external customers.
Experience with common internet software is preferred.
Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Sales Support Representative- Remote
By American Enterprise At , Des Moines, 50315, Ia
General knowledge of the principles, processes, and practices related to customer service and administrative support.
Strong verbal and written communication skills with the ability to respond effectively to the sales force and internal partners.
1+ years of customer service or related experience.
Research multiple systems and websites to gather information to answer agent questions and resolve complaints or concerns.
Ability to understand and patiently explain how technology works step by step when assisting others.
High school diploma or equivalent.
Technical Support Engineer (Remote)
By Ordr At , Remote
Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
Effectively manages many different tasks simultaneously
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
5+ years of experience in a similar customer-facing job function.
Experience working in a B2B SaaS organization, strong familiarity with
Security concepts, remote access, and cloud.
Technical Support Advisor (Remote)
By TDS Telecom At , Remote $18.50 an hour
Maintain knowledge of relevant TDS product offerings and technology.
Assist management with technical training
100% remote work from home position
Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues.
Diagnose, troubleshoot, and resolve customer troubles in the most expeditious manner, thus achieving our service level requirements.
Knowledge Base and process document enhancement recommendations
Technical Support Engineer- Remote
By Splunk At , Remote $40.77 - $56.06 an hour
Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS
Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
Experience in Business Intelligence a plus
Solid knowledge of networking concepts
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
Superior written and verbal communication skills are a must
Technical Support Representative I
By HME At , Remote $16.25 an hour
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Technical Support Agent - Remote
By Edlio LLC At , Remote
Expand your skill and knowledge to play a bigger role on the team.
Answer phone calls, emails, triage/respond to support cases and manage a diverse workload to meet timelines as outlined in our SLA.
1+ years of experience in a customer service position
Excellent written, verbal and phone etiquette skills
Knowledge of DNS and setting up new domains
CMS and ticketing system experience
Technical Support Representative Jobs
By OpenPhone Technologies At , Remote
Participate in training sessions and team meetings to improve technical and customer service skills
You have 1-4 years of professional experience. (Prior work experience at a startup is a plus!)
Proven experience in a technical support or customer service role
You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring )
Strong problem-solving skills and ability to think creatively
Remote Clover Technical Support Representative
By Fiserv, Inc. At , , Sc $17.50 an hour
12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, web applications and APIs, and network management
Exhibit excellent listening and problem-solving skills and is looking to learn and grow their career
Walkthrough web portal navigation and remote access devices
Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity
Experience working in a fast paced, high volume, metric driven call center environment
Set up and train new users, assist with device preferences and configuration
Technical Support Representative I (Remote)
By University of Arizona Global Campus At , Remote
Strong troubleshooting and time management skills
Provide administrative assistance, such as password resets, remote software installations, etc.
Participate in training required to develop and maintain skills necessary to support end-users and grow professional skills
Bachelor’s Degree is preferred. In lieu of degree, 2+ years of experience as a Technical Support Representative.
Remote Assistance software (i.e. Teamviewer, VNC, RDP)
Strong analytical, written, and verbal communication skills
Diagnostic Technical Support Representative
By Zoetis At , Remote $23.30 - $35.70 an hour
We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and
Math Ability: Basic math skills required.
Associates degree in related field or vet tech degree preferred or equivalent experience
1+ years of relevant experience
Point of care diagnostic experience preferred
Experience with CRM systems, ERP systems, and contact center telephone systems
Software Support Representative (Us Remote)
By Jackrabbit Technologies At , Remote From $50,700 a year
Strong understanding of Email construction, delivery, potential problems, providers, and management
Experience with Customers in any role that entrusts your ability to make a difference to customers' recognizable
Experience operating and/or managing a database regardless of how specific to an industry
We work remotely. We always have - we always will!
Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending and Dependent Care Accounts.
You will grow your skills with us.Annual allowance for professional development.
Specialist-Advanced Technical Support (Remote)
By TDS Telecom At , Remote $22.45 - $36.48 an hour
Remotely tests lines, trunks, and other facilities.
2 years VoIP troubleshooting or TDM switching experience.
Team lead technical resource & leadership responsibilities within Team
3+ years' computer application experience with a strong proficiency in MS office applications.
2+ years' customer service experience.
2+ years' technical support or call center experience.
Technical Support Analyst - Remote
By UnitedHealth Group At , Plymouth, 55442, Mn $67,800 - $133,100 a year
Extensive Health Information Management/Coding/CDI experience
Incident escalation to E2E Service Management Team
Provisions end users, and supports issues related to access including remote users
Submit, manage and coordinate CRMs
1+ years of experience working in a Tier 1 help desk and/or technical support role
Experience using Streamline eAbstract, Epic, MS4, Cerner, Virtual Portal, Citrix, VPN environment
Technical Support Representative Customer Success Remote, Us
By Quickbase At , Remote
Ability to manage multiple priorities and to triage customer issues in a fast-paced environment
Experience in customer service, IT support, technical support, or understanding of database concepts
You will learn new technologies, including the Quickbase platform and support tools
You will help customers achieve success using the Quickbase Platform via phone and email
You will provide functional troubleshooting, explain features, and guide customers on best practices
You will help build resources to ensure the continued success of the team and customers
Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Support Technical Account Manager - Remote | Wfh
By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Learner Success Support Representative - Remote
By BloomTech At San Francisco, CA, United States
1+ years working in a Learner-facing role in education or customer support
Experience working in a fast-paced environment with multiple concurrent priorities and tasks
Route Learner requests and issues to the appropriate staff member or team
Collaborate with staff members regarding support escalations, along with other requests or inquiries received
Work with and assist Learners regarding general academic, admissions, and technical inquiries or requests
Update cases regularly with all relevant information, i.e. interactions with Learners or progress of a case, for record-keeping
Technical Support Representative I
By Solugenix At Arizona, United States
1-2 years’ experience in an office environment.
Experience within a FDA regulated medical device company is a plus.
Knowledge of Outlook, Excel, Word.
Must be able to document activities thoroughly per requirements.
Remote (must live in Arizona, Texas, Oklahoma or Florida)
2-3 years of customer support providing excellent customer service or help desk support.
Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Customer Support Representative (Remote)
By Sylvan Learning At ,
Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to continuous improvement.
Ability to provide a positive customer experience with outstanding customer service skills
Experience working on a remote team
Flexible work environment with ability to work remotely from home; and
2+ years of experience working in the Customer Service/Contact Center industry
1+ years technical experience working with computer systems and technology
Customer Technical Support Representative
By LaunchPointPEO At Honolulu, HI, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Alameda, CA, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Washington, DC, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Noc Technical Support Specialist Night Shiftus Remote
By Motorola Solutions At , , Tx
Experience with endpoint administration for security, patch, or backup management
Remote or virtual machine support experience a plus
Use of ServiceNow or Remedy for case and incident management
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Network fault monitoring dashboard experience
Technical Support Representative Jobs
By VIVOTEK USA At San Jose, CA, United States
Stay updated with the latest technological developments and product knowledge to offer comprehensive support.
Assist in creating and maintaining knowledge base articles and technical documentation.
Provide remote training and guidance to customers on using software and hardware products.
Bachelor’s degree in Computer Science or related field, or equivalent experience
Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)
Proven work experience as a Technical Support Technician or similar role
Technical Support Rep. (Remote)
By Computer Generated Solutions, Inc. At ,
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
1-3 years Customer Service and/or Technical Support experience
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
Specialist, Logistic & Technical Support | Remote | Depuy Spine Limited Partnership
By Johnson & Johnson At , $60,000 - $96,600 a year
Provide service complaint management to achieve a “close-loop” resolution process for the customer, while following department SOPs and SOX requirements.
Communicates effectively with upper-level management and works collaboratively with cross-functional business partners are required.
Document calls in accordance with company guidelines and regulatory requirements.
Determine level of complexity of calls and escalates as necessary to achieve maximum first-time resolution. Deliver excellent customer experiences.
Assist in supporting all personnel on department procedures and to assure complete understanding of assigned responsibilities and guides other departments.
Minimum of two (2) years related work experience required.
100% Remote Technical Support Engineer
By Agility Partners At United States
Create and maintain incident management requests to product group/engineering group/finance team.
Great resume builder – gain experience with a Fortune 15 company
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills
Knowledge of Excel: pivot tables, filters & look-up function
Quickly identify cases that require escalation (either technically or strategically).
Technical Support Engineer (Remote)
By CrowdStrike At Sunnyvale, CA, United States
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Create process or troubleshooting documentation in the support knowledge base.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Outstanding analytical and organizational abilities.
Experience supporting Kernel level security solutions
Technical Product Support Specialist (Remote)
By Allergan Data Labs At United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Provide input on ways to continuously improve the customer experience and internal processes
Technical Support Specialist- Fully Remote
By OPSPro, LLC At Germantown, MD, United States
Associates Degree or valid (up to date) certification in related field
2 years' work experience in a technical support or customer support role
Provide support to Ting customers by phone and email
Create and maintain clear, concise and accurate documentation for internal and external use
Act as liaison to ensure smooth operations and service delivery to all customers and partners
Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
It Technical Support Representative
By Becklar At Rexburg, ID, United States
Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.
Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred
Experience with Microsoft operating systems and Office Suite required
Prior ITIL Foundation experience is beneficial
Must be able to interface directly with users with a wide variety of technical skills in a professional manner
Free mental health assistance for all employees
Technical Support Representative Jobs
By KnowledgeLake At Greater St. Louis, United States
Ability to provide general post-sales product information.
Collect relevant technical problem identification information.
Provide basic Support on the standard protocols and features.
40 hours a week with schedules including the following depending on need.
Monitor the ticket system for new customer entered requests
Configuration and Technical Questions about our products.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved