Register
Recruit Create CV

Premier Technical Support Specialist Jobs

Premier Technical Support Specialist
By Lenovo At , Morrisville, Nc
Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
Minimum of 1-3 years of experience in technical support or customer-facing technical role
CompTIA certifications (A+, Network+, Security+, etc.)
Degree in Computer Science, Information Technology, or related field; or equivalent experience
Experience working in a call center type of enviorment.
Excellent communication, interpersonal, and critical thinking skills.
Technical Support Specialist Jobs
By Neighborly® At Irving, TX, United States
Prior business management software (Proofhub, Flodesk, HubSpot, etc.) experience is a plus
Ability to be proactive and able to take direction and establish ownership/management of projects
Support all internal and external customers with technical training, knowledge, and expertise.
Help support the brand by providing educational and training materials on best practices for all software features and enhancements.
Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
Diagnostic and analytical skills in software, with the ability to troubleshoot issues.
Technical Support Specialist Jobs
By Agility Partners At Columbus, Ohio Metropolitan Area, United States
3-5 years of experience in an application development or production support role.
Strong organizational skills, adept at handling multiple competing priorities.
Excellent communication and interpersonal skills, collaborating effectively with developers, analysts, and colleagues across the organization.
Experience in working with and supporting vendor applications.
Act as the production support team lead for 65 applications used by our Wealth and Insurance businesses.
Build and maintain runbooks for each application, ensuring all tasks are completed according to SLAs.
Technical Support Specialist Jobs
By Jobot At Nashville, TN, United States
Offering technical training and guidance to our DASCs to ensure they are equipped with the latest knowledge and skills.
Solid knowledge and experience with VFDs and other related energy systems.
Assisting in the design and implementation of new systems and processes to enhance our technical support capabilities.
A minimum of 2 years of experience in a technical support role, preferably within the energy industry.
Proven experience working with DASCs and providing them with technical training and support.
Excellent problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
Technical Support Specialist Jobs
By Princeton University At Princeton, NJ, United States
Experience using device management systems, such as Jamf and Intune
Excellent organizational skills and the ability to multitask and manage competing priorities
Education: Bachelor’s degree or equivalent experience
Previous experience providing support in a higher education setting
In collaboration with other IT Customer Support Services team members, leverage JAMF and InTune to manage department devices
Develop and share best practices and knowledge with other IT support colleagues
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Long Beach, CA, United States
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Cinionic At Dallas, TX, United States
Troubleshoot issues remotely or via the phone for customers, technicians, and dealers
You demonstrate 1-3 years experience in a technical support role
You are knowledgeable in Microsoft Office
The following experiences are definitely a plus:
Experience with video equipment, such as projectors
Experience with Linux and Windows Server
Technical Support Specialist - Us/Canada
By DataVisor At Mountain View, CA, United States
1+ years of fraud/risk management experience
Strong time and project management ability with focus to ensure deadlines are met
1+ years of technical product support experience
Excellent communication skills and ability to multitask in fast-paced environment
Coding and database experience (e.g. Python, Java, SQL) a plus
Excellent problem-solving and troubleshooting skills
Technical Support Specialist Jobs
By FrankCrum At Clearwater, FL, United States
Consults with client and staff to implement and support remote check printing setup.
Researches and evaluates new products and attend training sessions and seminars to further knowledge.
Education reimbursement up to $5,250 tax free per calendar year
Receives telephone calls and e-mails from users and assists with their technical problems or questions.
Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.
Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.
Technical Support Specialist Jobs
By Grammarly At Georgia, United States
Work closely with your quality assurance lead to meet ticket volume and quality requirements.
Within the first 30 days, you will get familiar with Grammarly’s product offerings, support tools, workflows, and all user interaction types.
Is a good communicator with strong critical thinking and problem-solving skills.
Has customer service experience and familiarity with tools like Zendesk, JIRA, etc.
Knowledge of console, HTML, Javascript, deployment/provisioning (This is not required but is a plus!)
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Technical Support Specialist Jobs
By Bolt TMS At Greenville, SC, United States
Contribute to Bolt System knowledge management by identifying and/or creating knowledge base articles.
Experience with TMS (Transportation Management System) and with ELD (Electronic Logging Device)
An Associate’s Degree and two years of related experience OR 3+ years of related experience.
Previous experience supporting internal and external customers.
Experience in the trucking industry.
Solid software and technical skills, with an emphasis on SaaS applications.
Technical Support Specialist Jobs
By Akkodis At Clarksville, TN, United States
Excellent communication (both written and spoken) and time management skills
Knowledge/experience working with both Windows PC and Mac OS a plus
Superior customer service skills, especially working with senior leaders
Requires a Highspeed internet connection when working remotely
Occasionally assist with the rollout of large projects.
Communicate in layman’s terms complex technology to customers in person and over the phone.
Technical Support Specialist Jobs
By Flexton Inc. At Atlanta, GA, United States
5+ years of related work experience
Working knowledge of MS Outlook, Word and Excel
Experience communicating complex customer issues to product teams.
Must have excellent communication skills both verbal and written.
Must have a strong technical capacity. Experience handling various hardware and software is required.
Working knowledge of Salesforce and reports.
Technical Support Specialist Jobs
By Swoon At Greater Chicago Area, United States
2+ years' experience with break/fix issues, Email, password, etc
Experience collaborating cross-functionally with teams
You will be working with break/fix issues and support
Working with PC's, Laptops, Printers, email, etc
Routing and switching cisco devices
Troubleshooting password issues, Keeping up inventory, etc.
Technical Support Specialist Jobs
By Zimmerman Advertising At Fort Lauderdale, FL, United States
Basic project management skills and a proven ability to manage multiple tasks while working independently.
Configure and administer system applications. Upload content and manage users access following proper approval protocols.
Strong communication, negotiation and conflict-resolution skills.
Troubleshoot new user issues reported across software programs.
Accurately document and open new cases with software support teams that require development support and follow through until resolutions are reached.
Identify and keep track of all open cases, needed fixes, builds and build timelines for necessary deployments.
Technical Support Specialist Jobs
By Rapyuta Robotics At Chicago, IL, United States
Good knowledge and understanding of IT
Minimum 3 years experience as a customer success specialist, operations engineer, technical support agent, data center operations engineer, or similar role
Excellent communication skills (both written and verbal)
Ability to interface effectively with remote engineering team members to ensure timely resolution of operational issues
Location: Remote US, EST time zone or PST time zone
Provide support, maintenance, and training to customers to ensure stable operations of the installed robotics system
Technical Support Specialist Jobs
By Lease & LaBau, Inc. At New York City Metropolitan Area, United States
3+ years of experience in a technical support role in a law firm setting
· Excellent communication skills and a proactive approach
· Recommending new products or upgrades and contributing to rollouts and special projects
· Training end-users on new applications or changes to existing applications
· Tracking the firm’s inventory and loaner equipment
· Assisting with audiovisual needs, including setting up and troubleshooting Zoom and Microsoft Teams
Technical Support Specialist Jobs
By Integrated Oncology Network At Fresno, CA, United States
Excellent time management skills and ability to work under pressure:
Perform other functions as required by management
Having excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge
Contribute to the Service Desk knowledge base as appropriate
Working knowledge of computer hardware, including desktops, laptops, printers and mobile devices
Experience with Microsoft Operating Systems, Active Directory, System Administration Tools
Technical Support - Specialist
By Node.Digital LLC At Arlington, VA, United States
Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.
Manage SOSD (System Operations Service Desk) team consisting of up to 24 watch-standers
Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2-way dialogue regarding the employee experience
Experience managing/supervising a Service Desk environment
Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with internal and external customers
Must be able to manage multiple priorities in an efficient manner
Technical Support Specialist Jobs
By Insight Global At Melbourne, FL, United States
5+ years of experience in a technical support role (help desk, service desk, NOC Tech, etc.)
Inbound and outbound calls/emails experience
Experience working with any ticketing system
Willing to learn or experience with TDM
High school diploma or equivalent
Ability to obtain a Public Trust

Are you a tech-savvy problem solver looking for an exciting new challenge? We are looking for a Premier Technical Support Specialist to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview The Premier Technical Support Specialist is responsible for providing technical support to customers and resolving technical issues. They must have a strong understanding of customer service principles and be able to troubleshoot technical issues quickly and efficiently. Detailed Job Description The Premier Technical Support Specialist is responsible for providing technical support to customers and resolving technical issues. They must have a strong understanding of customer service principles and be able to troubleshoot technical issues quickly and efficiently. The Premier Technical Support Specialist must be able to communicate effectively with customers and provide them with the best possible solutions. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Strong technical knowledge
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to troubleshoot technical issues
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a technical support role
• Knowledge of customer service principles
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
Job Knowledge
• Knowledge of customer service principles
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• At least 3 years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting technical issues
• Experience in providing technical support
Job Responsibilities
• Provide technical support to customers
• Troubleshoot technical issues
• Respond to customer inquiries
• Resolve customer complaints
• Update customer records
• Document customer interactions
• Follow up with customers to ensure satisfaction