Technical Support Specialist Jobs

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as our next Technical Support Specialist

About Cinionic

Founded in 2018 as the Barco cinema joint venture, Cinionic unites global leaders committed to creating a new visual standard and moving the cinema industry forward. Cinionic's future-ready enhanced services and technology solutions provide compelling cinema experiences. The company's world-class technology portfolio includes award-winning laser projectors, HDR, integrated media servers, and premium cinema experiences, among other innovations.

With more than 100,000 projectors installed globally, Cinionic is trusted by more than 200 exhibitors to help capture audiences at multiple touchpoints in their cinema journey and keep them coming back for more. Today, more than half of the world's movie theaters are illuminated by Cinionic. Cinionic has offices in Belgium, the United States, Mexico, Australia, and Hong Kong.

This opportunity is based in Dallas, Texas.

What’s the opportunity?

We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges:

• Escalate issues as needed to ensure customer issues are handled expeditiously
• Create parts orders to send appropriate replacement parts to resolve system issues
• Review and respond to customers cases via our CRM tool
• Troubleshoot, diagnose, and repair Windows and Linux based systems
• Log cases and take appropriate actions to resolve issues per SLA
• Troubleshoot issues remotely or via the phone for customers, technicians, and dealers
• Support our cinema customers via the Call Center and project a professional image through phone and/or email interactions
• Work with supervisor and other team members to diagnose complex issues as a team

Your Profile

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and cinema. As Technical Support Specialist, no two days will be the same. You are an ideal fit if this is you:

• Customer oriented putting the needs of the clients first
• Team player supporting common goals
• Comfortable with ambiguity – able to keep moving forward in an ever-changing business and landscape
• Willing to work during hours of operation (20 hours a day, 7 days a week and 365 days a year); availability to work flexible schedules including evenings, holidays & weekends
• Active communicator at ease speaking with customers
• High attention to detail in everything created or reviewed

Your experience

If you’ve got these in your background, we should talk.

• You demonstrate 1-3 years experience in a technical support role
• You are knowledgeable in Microsoft Office
• Experience with Salesforce CRM solutions
• The following experiences are definitely a plus:
• Experience with Linux and Windows Server
• Experience with electronics troubleshooting
• Experience with video equipment, such as projectors

This experience is a plus:

• Certified Technology Specialists (cinema equipment, A.V. projection, & network)
• Knowledge of analogue and digital theory related to projectors
• Experience with installing and/or repairing cinema, or AV Projection Equipment and/or providing technical support

More info

Cinionic, Inc. supports all policy and practices related to (but not limited to), federal and local employment regulations such as follows: EEO, AAP, ADA, OSHA, ITAR, CT-PAT and E-Verify. We promote a drug free work environment, along with and an open door policy of communication. All of our practices support global diversity and inclusion in the workplace.

Ready for this challenge?