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Premier Technical Support Specialist Jobs in Ohio

Technical Support Specialist Jobs
By Agility Partners At Columbus, Ohio Metropolitan Area, United States
3-5 years of experience in an application development or production support role.
Strong organizational skills, adept at handling multiple competing priorities.
Excellent communication and interpersonal skills, collaborating effectively with developers, analysts, and colleagues across the organization.
Experience in working with and supporting vendor applications.
Act as the production support team lead for 65 applications used by our Wealth and Insurance businesses.
Build and maintain runbooks for each application, ensuring all tasks are completed according to SLAs.
Technical Support Specialist Jobs
By The Brixton Group, Inc. At Columbus, OH, United States
Enhance the employee experience through education awareness and increase the adoption of the firm's technology products.
Responsible for self-management of allocated work assignments.
Partner with leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience.
Provide 1-on-1 concierge service to walk in customers and employees to assist their technology issues.
Partner with leads to build out a program locally, and where required global alignment with peers.
Maintain and upkeep training materials.

Are you a tech-savvy problem solver looking for an exciting new challenge? We are looking for a Premier Technical Support Specialist to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview The Premier Technical Support Specialist is responsible for providing technical support to customers and resolving technical issues. They must have a strong understanding of customer service principles and be able to troubleshoot technical issues quickly and efficiently. Detailed Job Description The Premier Technical Support Specialist is responsible for providing technical support to customers and resolving technical issues. They must have a strong understanding of customer service principles and be able to troubleshoot technical issues quickly and efficiently. The Premier Technical Support Specialist must be able to communicate effectively with customers and provide them with the best possible solutions. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Strong technical knowledge
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to troubleshoot technical issues
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a technical support role
• Knowledge of customer service principles
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
Job Knowledge
• Knowledge of customer service principles
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• At least 3 years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting technical issues
• Experience in providing technical support
Job Responsibilities
• Provide technical support to customers
• Troubleshoot technical issues
• Respond to customer inquiries
• Resolve customer complaints
• Update customer records
• Document customer interactions
• Follow up with customers to ensure satisfaction