Technical Support Specialist Jobs

Hourly Pay: $22-26/ hour

Onsite

Akkodis is hiring for Technical Support Specialist in Clarksville, TN.

Responsibilities:

• Occasionally assist with the rollout of large projects.
• Maintain a high level of customer service at all times.
• Communicate in layman’s terms complex technology to customers in person and over the phone.
• Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance; and users with support for their individual or organization’s computer repair needs
• Support additional projects across the IT department as required, which may include website design, SharePoint design and management, drafting user communications/how-to-guides, and internal IT documentation.
• Order, ship, receive, and assign mobile devices to associates.
• Respond to emails, phone calls, and chats from associates seeking help with software, hardware related issues with computers, mobile phones, printers, and other peripherals.
• Record events and problems and their resolution in ticket logs.

Requirements:

• Aptitude and interest in learning about IT systems in general and processes as must
• Knowledge/experience working with both Windows PC and Mac OS a plus
• Must be available to travel domestically (mostly local) on a bi-monthly basis as necessary
• Excellent communication (both written and spoken) and time management skills
• Desire to learn basic computer assistance and conference room setups to provide calm, quick support to end users a must
• Must have demonstrated ability to work independently, a highly motivated self-starter
• Superior customer service skills, especially working with senior leaders
• Ability to multi-task, organize, and prioritize multiple on-going projects
• Efficiency in the use of Microsoft Office (Teams, Outlook, Word, PowerPoint, and Excel)
• Ability to fill multiple roles simultaneously and problem solve smoothly
• Requires a Highspeed internet connection when working remotely

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.