Partner Success Manager Jobs

Do well by doing good.
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EnergySage is the leading online marketplace for solar and other clean energy technologies and the most-visited solar energy website in the country: Last year, 10 million people used our content and tools to research and evaluate solar, batteries, community solar and other energy products and services. Our brand is trusted by consumers, thought leaders, and the media. Check out our coverage in the New York Times, the Wall Street Journal, and the Washington Post.
We are a team of passionate, collaborative, authentic individuals who are dedicated to making renewable energy options more accessible and affordable to consumers. Currently we are ~100 employees and growing rapidly.
We are located in Boston Financial District and are working in an Hybrid work set up: 3 days in office, 2 days remote. #hybrid
Read more about our company and our team: energysage.com/about-us/company.
Partner Success Manager
As the Partner Success Manager, you are the primary point of contact for all Installer Partners in an assigned territory and are responsible for coaching and supporting your Installer Partners in their use of the EnergySage Marketplace. Your primary focus is to develop and nurture long-term business relationships, ensuring your Installer Partners' success within this unique sales channel.
What You’ll Do

• Train new Installer Partner companies and new sales representatives on the features and functionality of the marketplace while coaching best practices for achieving success
• Track invoicing and payments and ensure that business accounts remain up-to-date
• Own the Installer Partner business relationship throughout its entire lifecycle – from identification & prioritization, to recruiting, onboarding, training and ongoing performance management
• Your role will evolve and your input will help drive that evolution
• Provide dedicated support to your Installer Partners via phone, email and chat as they integrate the EnergySage online solar marketplace into their overall growth strategy
• Be an advocate for the Installer and collaborate effectively inside the organization to continuously enhance the EnergySage business proposition for our Installer Network
• Continuously monitor the marketplace platform activity of your Installer Partners, leverage performance data to proactively identify improvement opportunities and effectively coach them on how to realize optimal outcomes
• In a nutshell: You are successful when your Installer Partners are successful
• Develop, grow & maintain the EnergySage Installer Partner Network in your assigned territory

What We Look For

• Diplomatic problem solver & team player
• Proven track record nurturing long-term business relationships throughout partner organizations, preferably with an entrepreneurial mindset
• Demonstrated ability to organize, manage and prioritize multiple deliverables
• Excellent verbal and written communication skills
• Exceptional customer service and attention to detail
• Affinity for protecting the environment, sustainability practices, or mission-driven work
• Ability to manage multiple accounts and business relationships
• Bachelor's degree or equivalent experience
• Experience with b2b account management, preferably in software, including training and onboarding for new companies and new staff at client firms
• Comfortable working in a fast-paced and dynamic environment with a high level of autonomy
• Solar industry and/or experience working with home improvement contractors is a plus

We are EnergySage.
As the leading online comparison-shopping marketplace for rooftop solar, energy storage, community solar, and financing, EnergySage is accelerating the adoption of clean energy by improving consumer access and affordability. Our user-friendly platform is built on the principle of consumer empowerment through unbiased information, transparency, and choice. As we grow and enter new markets, we seek team members who bring new perspectives, skills, and energy that will propel us to accomplish the challenging work we have ahead.
Confidence can sometimes hold us back from applying for a job- but we believe there's no such thing as a 'perfect' candidate. So, however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day and help bring renewable energy to the broader market.
EnergySage is committed to building a workplace that welcomes and encourages diverse perspectives. We believe that the most successful teams actively and authentically engage individuals with varied experiences and skillsets.
EnergySage is an equal opportunity employer and prohibits discrimination and harassment of any kind. Applicants from a broad range of backgrounds are encouraged to apply.
Our Values

• Iterative Excellence: Our intellectual curiosity and bias toward action drive us to continuously learn, evaluate, iterate, and improve.
• Substantive Impact: We are committed to effecting and sustaining positive environmental, social, and market transformations through creativity, innovation, and persistence.
• Better Together: We recognize that we gain and give more through collaboration, partnership, and diversity of experience and perspective. We respect one another and are inspired by what we learn and achieve together.
• Integrity: We take personal ownership and pride in doing the right thing. Our consistency, competence, and high standards earn the reputation of “trusted advisors” with all of our stakeholders.
• Consumer First: Our top priority is to serve and empower consumers through transparency, equitable access to information, and personalized interactions.