Partner Success Deliver Manager Jobs in Union, Arkansas

Design and execute programs intended to help our partners meet their growth, customer experience, and product/tech requirements.

Experienced in project managing internal and external initiatives, PMP certification a plus.

Proactively monitor risk indicators and collaborate internally to ensure Palmetto teams are properly following SLAs and SOPs that impact partner experience.

Align with sales to manage relationships, building horizontal and vertical communication frameworks to help us secure buy-in, drive urgency, and expand.

Contribute to the betterment and longevity of the team by providing feedback, training new hires, and offering solutions for process improvement.

2-3 years minimum experience managing clients or channel partners in B2B or B2B2C energy, software, or tech industries.

Excellent time management and organization skills

Associate’s Degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall partner experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Experience with Microsoft Excel and Word

Proven experience in partner management, account management, customer support, or a similar customer-facing role.

Proficiency in CRM software, project management tools, and other relevant applications.

Bachelor's degree in business, marketing, or a related field (or equivalent experience).

Excellent communication and interpersonal skills, with the ability to build rapport and influence partners at various levels.

Exceptional problem-solving and troubleshooting abilities.

Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.

Set goals and own self-management to meet quarterly business objectives.

Manage activity to support new business growth in deal registration and pipeline development while achieving quarterly revenue success.

Report quarterly to the manager on the state of Partners’ sales and engagement.

Prepare and review the annual sales plan with the manager.

3-5 years of sales experience in a professional setting

Channel Partner experience required, preferably in tech or software

Minimum Qualifications (Knowledge, Skills, and Abilities)

Strong time-management and organization skills

Experience with word processing and email programs

Active listening and good communication skills

Providing monthly Amazon store performance and updates to clients

Conducts monthly zoom meetings with clients

3+ years’ people management experience; proven ability to manage, motivate, and develop teams and individuals.

Proven ability to create and manage timelines and execution of initiatives (informal project management).

Manage, develop, and grow a team of Partner Success professionals.

Implement and manage targeted outreach initiatives to support business strategy.

Stellar interpersonal communication skills, high EQ.

Critical thinker with outstanding problem-solving abilities.

• Manage complex contract negotiations and serve as a liaison to the legal group.

• Strong understanding of Cybersecurity industry, experience with threat intelligence business will be a plus.

• Excellent communication, presentation, and relationship-building skills.

• Experience in developing channel programs to deliver sustainable revenue.

• Define and execute the partner program for the selected region.

• Develop a group of committed partners including a plan to recruit, onboard, educate and measure them.

Partner management (60% of role)

Referred client management (20% of role)

Identify B2B partner prospects based on management strategy

Manage day-to-day relationship with B2B partners

Calculate revenue share and coordinate with Finance to send payments to partners

Manage new partner onboarding (tech integration work, GTM plan)

Exceptional time management, prioritization, and communication skills.

2-5 years prior experience working in account management, partner success, customer success, and client services capacity preferred.

Strong organizational and self-management capacity – Must be able to manage several projects at once.

Support the scheduling and facilitation of kick-off calls and meetings to manage agenda items and timelines.

Utilize multiple systems to review provider performance and manage provider activity post- launch for both reporting and issue escalations.

Enter and manage data related to Partner program setup and campaign performance.

5+ years of experience in Customer/Partner Success, Account Management,Channel Account Management, or a direct sales role

Strong knowledge of the MSP space, specifically related to the cybersecurity industry

Experience with HubSpot, or other similar CRM platforms

Meet or exceed team and individual goals in partner expansion, retention, and satisfaction

Develop creative ways to engage with partners to enable growth and customer success

Strong bias to action and ability to get things done efficiently and effectively

1-2 years experience in project management or product development preferred

Experience using Salesforce and project management software such as Jira, TFS, Asana, etc

Responsible for using project management tools to track and communicate project status throughout the company

Manage integrations with new partners and new product rollouts for existing partners

2-3 years of work experience is preferred

1 year experience in a technical environment

Demonstrated experience in project management and process orientation

Prior experience in Education Technology managing strategic partner accounts

Prior experience in developing and launching online educational content

Project Management: Principles and Practices

10+ years of experience in customer/partner success or consulting

Demonstrated history in critical thinking and exceptional problem solving skills

Exemplify professional relationship management skills building confidence, rapport and trust

Excellent project and time management skills

Experience with Asana, Slack, and other project management tools

Preferred Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

Issue and track event Partnership Agreements and invoices to meet audit and finance requirements

Product & Program Knowledge: Understands the products, programs, events and services provided.

Strong organizational and time management skills.

Management and organization of billable/ad hoc tasks and associated resource scheduling, quoting, and invoices with internal teams.

A bachelor's degree or equivalent in IT, Business, Finance, Marketing, or previous sales experience would be highly regarded.

Workflow management – professional services.

Collaborate with managers/teams, Partner Integration in the development of delivery plans and milestones.

Conversion of expired/redundant Partner support contracts to current PIA product offering.

Strong experience in project management

5+ Years experience in a customer-facing role within a high growth education services, EdTech or SaaS company OR

Excellent ability to thrive in collaborative, remote, and fast-paced team environment with some ambiguity

Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes

Strong experience with Salesforce, Google Suite, Excel and Slack.

A combination of customer facing experiences and a background in academic instruction, administration, or teaching

Strong experience in project management

5+ Years experience in a customer-facing role within a high growth education services, EdTech or SaaS company OR

Excellent ability to thrive in collaborative, remote, and fast-paced team environment with some ambiguity

Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes

Strong experience with Salesforce, Google Suite, Excel and Slack.

A combination of customer facing experiences and a background in academic instruction, administration, or teaching

Proven project management experience (participant or leader); ability to balance multiple initiatives and prioritize time efficiently.

Crisis management experience a plus.

Confirmed leadership abilities through work experience; able to influence internal and external collaborators that result in positive outcomes.

Basic Qualification - Production Readiness Manager

4+ years of proven experience providing technical support for sophisticated software and environment issues with a confirmed grasp of underlying technologies

Bachelor’s degree in Computer Science or equivalent real-world experience.

3-4 years of relevant experience in account management, implementation/onboarding or marketing, preferably for a startup or tech focused organization

Brainstorming and strategizing ideas for building and growing partner offerings, implementation, and experiences

Ability to think holistically - customer/partner experience focused from 360 degrees

Manage the creation of all launch deliverables including co-branded landing pages, partnership announcements, social campaigns, co-branded assets, etc

You have strong communication skills and building meaningful relationships with clients is important to you

You’re forward-thinking and are always looking for ways to improve our partner’s experience

7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.

Viewed by peers as a leader and top contributor and by line management as a key business partner.

Use the partner relevant experience to ensure customer success while implementing Oracle solutions.

Identify steering committee (participants, roles, responsibilities).

Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives

Preferred personal characteristics and leadership skills

Experience managing communities and can provide examples of the size of the communities they manage

Years of Experience Required – 1-2 years

Experience managing a partner and customer community and can provide examples. Nice to have experience managing a Microsoft partner community.

Been in a Partner or Customer Success Manager role

Great interpersonal and communication skills

Excellent organizational skills and attention to detail

3+ years of experience in customer success or account management

Analyze and prioritize your pipeline, outbound activity, and continuously find ways to optimize your portfolio management strategy

Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)

Support PM partner retention efforts through smooth onboarding of Vacation Rental Property Management partners

Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly