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Manager Of Customer Success Jobs in Decatur, Georgia

Remote Manager Of Customer Success
By LaSalle Network At Decatur, GA, United States
Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
Remote Manager of Customer Success
Lead a team of Customer Success Managers to ensure customer utilize the software effectively
Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
1-5 years of leadership experience in customer success
Excellent written and verbal communication skills
Manager Of Customer Success
By AutoLeap At Atlanta, GA, United States
Work closely with Account Management team to drive pipeline of expansion opportunities and achieve our company upsell goals
Identify and manage churn risk and coach the team closely as they navigate difficult situations
As a Manager, Customer Success you will:
Hire and develop talent while maintaining a collaborative, results-oriented culture
Build and implement scalable processes and systems
Advocate for customer needs to ensure our product adds the most value to our customers by working effectively across the organization
Manager Of Customer Success - Remote | Wfh
By Get It Recruit - Healthcare At Atlanta, GA, United States

Are you passionate about building strong customer relationships and ensuring their success? Do you thrive in a dynamic and collaborative environment? Join our innovative and customer-centric team as a ...

Vp Of Customer Success
By Jobot At Atlanta, GA, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Head Of Customer Success
By Cloverly At Atlanta, GA, United States
Strong strategic vision for the customer experience, professional services, and customer support
Data-driven decision making skills, with a willingness to experiment and iterate
Excellent communication skills at all levels and across all functions
Maximize revenue and net dollar retention with heavy sell-through and land & expand
Lead, expand, and mentor the Customer Success team by setting the strategy and prioritizing Objectives and Key Results (OKRs)
Serve as a player-coach initially, and evolve with the team
Vp Of Customer Success, Ams
By Darktrace At Atlanta, GA, United States
You have 3+ years of management experience in a customer facing organization, preferably 1+ year managing managers.
You have 5+ years of sales or customer success experience, preferably within an Enterprise SaaS organization. Cybersecurity knowledge is a plus.
Proven track record of driving operational excellence through confident leadership, strategic prioritisation and empathetic people management.
Work with other departments to improve Customer experience.
Ultimate responsibility for growing Net Dollar Retention and reducing churn for US Enterprise territory.
Ownership of renewals for US Enterprise segment.
Manager Of Customer Success
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
By Talentify.io At United States
Remote Manager Of Customer Success Responsibilities
Remote Manager Of Customer Success Requirements
Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
1-5 years of leadership experience in customer success
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
By Talentify.io At United States
Master's degree in business management or related field
Innovate our tools, processes, and team structure for optimal client experiences
Proven experience in leading a client success team within a B2B environment
Proficiency in building and maintaining comprehensive knowledge bases
Exceptional communication skills (both written and verbal)
At least 5 years of experience successfully managing a high-performance customer service team
Manager Of Customer Success
By Omnitracs At Rhode Island, United States
Perform on-site and/or remote product consultation and training
Be a source of knowledge on product specific items for the company
Bachelor’s degree or equivalent work experience
3+ years of experience working directly with customer accounts
1+ years of experience with one or more SaaS product
Experience training and presenting both to groups and one-on-one
Avp Of Customer Success
By Pentera At United States
Prior experience in people management and leadership, with the ability to lead, mentor, and develop a team
Lead and inspire a team of customer success managers, providing guidance, mentorship, and performance management.
Demonstrated experience in negotiating complex contracts and achieving sales renewals to meet revenue targets.
Exceptional communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities, with the capacity to effectively address customer challenges.
Cultivate and maintain strong relationships with key stakeholders at customer organizations, comprehending their unique challenges and business goals.
Manager Of Customer Success
By Tekmetric At Houston, TX, United States
2-4 Years experience managing a team (people management skills)
Directly mentor, support, and oversee a team of Customer Success Managers.
Help attract, recruit, and develop the best Customer Success Managers in the world.
3-5 Years of B2B Customer Success Experience
Experienced managing a team measured on a performance quota.
Experience developing customer health scorecards.
Vp Of Customer Success At Ai Customer Insights Saas
By Grey Matter Recruitment At New York, United States
Director-level Customer Success, Account Management or similar experience
Manage and grow C-suite client relationships
$100m in funding from top investors
Circa 300 employees based in London, New York and multiple global offices
Partnered with the industry’s leading marketing automation/customer engagement platforms
Spearhead the US CSM practice
Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Austin, TX, United States
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space
Vp Of Customer Success (3290)
By NextPath Career Partners At California, United States
10+ years of experience in services in a Customer Success/Account Management capacity.
Experience building and scaling a customer success program from scratch.
2+ years of experience working with Salesforce.com ChurnZero (nice to have)
Excellent verbal and written communications skills with the ability to translate complex projects or datasets into meaningful analysis for all audiences
Strong analytical skills and exceptional attention to detail
Help define and evolve global processes, materials and tool experiences to maximize efficiency and reduce customer effort
Vp Of Customer Success
By Jobot At Jersey City, NJ, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Brooklyn, NY, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Charlotte, NC, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Miami, FL, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Boston, MA, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Ludus At Grand Rapids, MI, United States
Ensure every member of the Customer Success team is contributing to our knowledge and knows the product inside and out.
Recruit, train, and mentor a high-performing team of customer success managers.
Foster a collaborative and supportive team environment that encourages knowledge sharing and professional development.
Ensure the customer success team is offered proper training understanding the product inside and out.
Identify opportunities for process enhancements, automation, and self-service options to improve the customer support experience.
Autonomous decision making — ability to make confident decisions on your own that benefit customers and the team.
Vp Of Implementation & Customer Success
By HealNow At New York, NY, United States
Training skills and the willingness to learn about how a pharmacy workflow generally functions with their pharmacy management system.
Strong management skills to nurture a successful implementation and customer success team
Work with the HealNow Founder/CEO and Sales Team to prioritize top Pharmacy Management Systems with whom to build integration partnerships.
Become (or be) an expert and trusted advisor in the pharmacy space and with Pharmacy Management Systems executives
A conceptual and detailed understanding of account management and implementation
Have a network of strong executive relationships in pharmacy management systems and pharmacies across the country
Manager Of Customer Success
By VPL At Columbus, OH, United States
Minimum five years of strategic account management or sales experience in a business to business environment
Coordinate the involvement of company personnel, including support, service and management resources, to meet key account performance objectives and customers’ expectations
Previous healthcare experience a plus
Establish and maintain productive, professional relationships with key personnel in assigned customer accounts
Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for assigned accounts
Manager Of Customer Success
By Critical Start At Plano, TX, United States
Support the onboarding of new Customer Success Managers, ensuring a welcoming and inclusive experience.
Coach, mentor, and inspire a team of customer success managers fostering a collaborative and high quality performing culture
Act as a customer advocate within the company, representing their needs and requirements in internal discussions and decision making processes
Drive value to customer experience and the desired customer goals
Partner with marketing to develop customer-focused materials included case studies, testimonials, and educational content
Recurit and manage future Customer Success Managers to support business growth.
Head Of Customer Success
By SmartVault Corporation At Houston, TX, United States
Hire, train, develop, and retain talented engaged Customer Success Managers.
Minimum of 5 years of experience in a customer-facing role within a comparative environment.
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
Excellent communication and relationship-building skills.
Strong problem-solving skills and the ability to work cross-functionally.
Benefits Of Working At SmartVault

Are you a passionate and driven customer success manager looking to make an impact? We are looking for an experienced leader to join our team and help us deliver exceptional customer experiences. As our Manager of Customer Success, you will be responsible for developing and executing strategies to ensure customer satisfaction and retention. You will also be responsible for managing customer relationships, identifying opportunities for improvement, and driving customer success initiatives. If you have a proven track record of success in customer success management and are looking for an exciting new challenge, we want to hear from you!

Overview:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team.

Detailed Job Description:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team. The Manager of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and providing customer feedback to the organization. The Manager of Customer Success will also be responsible for developing and maintaining customer success metrics and reporting.

What is Manager Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to analyze customer data and develop strategies to ensure customer success
• Ability to manage customer success teams
• Ability to develop and maintain customer success metrics and reporting
• Ability to identify customer needs and develop solutions
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer relationship management
• Knowledge of customer success strategies
• Knowledge of customer success metrics and reporting

What is Manager Of Customer Success Job Experience?

• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service

What is Manager Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Manage customer relationships
• Provide customer feedback to the organization
• Develop and maintain customer success metrics and reporting
• Identify customer needs and develop solutions
• Lead and manage customer success teams
• Monitor customer success performance and provide feedback
• Develop and implement customer success strategies