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Remote Manager Of Customer Success
Company | LaSalle Network |
Address | Decatur, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-09-23 |
Posted at | 8 months ago |
LaSalle Network is partnered with a growing SaaS start-up seeking a Remote Manager of Customer Success to join their customer success team. This company utilizes innovative technology to enhance the functionality of small to large businesses all around the US, specific to the automotive industry.
- Lead a team of Customer Success Managers to ensure customer utilize the software effectively
- Advocate for customer needs
- Build and implement scalable processes and systems
- Hire and develop talent
- Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
- Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
- Bachelor degree preferred
- Excellent written and verbal communication skills
- SaaS industry knowledge required
- Strong track record of building teams and processes
- 1-5 years of leadership experience in customer success
- Salesforce proficiency
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