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Manager Of Customer Success Jobs in Georgia

Remote Manager Of Customer Success
By LaSalle Network At Decatur, GA, United States
Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
Remote Manager of Customer Success
Lead a team of Customer Success Managers to ensure customer utilize the software effectively
Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
1-5 years of leadership experience in customer success
Excellent written and verbal communication skills
Manager Of Customer Success
By AutoLeap At Atlanta, GA, United States
Work closely with Account Management team to drive pipeline of expansion opportunities and achieve our company upsell goals
Identify and manage churn risk and coach the team closely as they navigate difficult situations
As a Manager, Customer Success you will:
Hire and develop talent while maintaining a collaborative, results-oriented culture
Build and implement scalable processes and systems
Advocate for customer needs to ensure our product adds the most value to our customers by working effectively across the organization
Manager Of Customer Success - Remote | Wfh
By Get It Recruit - Healthcare At Atlanta, GA, United States

Are you passionate about building strong customer relationships and ensuring their success? Do you thrive in a dynamic and collaborative environment? Join our innovative and customer-centric team as a ...

Vp Of Customer Success
By Jobot At Atlanta, GA, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Head Of Customer Success
By Cloverly At Atlanta, GA, United States
Strong strategic vision for the customer experience, professional services, and customer support
Data-driven decision making skills, with a willingness to experiment and iterate
Excellent communication skills at all levels and across all functions
Maximize revenue and net dollar retention with heavy sell-through and land & expand
Lead, expand, and mentor the Customer Success team by setting the strategy and prioritizing Objectives and Key Results (OKRs)
Serve as a player-coach initially, and evolve with the team
Vp Of Customer Success, Ams
By Darktrace At Atlanta, GA, United States
You have 3+ years of management experience in a customer facing organization, preferably 1+ year managing managers.
You have 5+ years of sales or customer success experience, preferably within an Enterprise SaaS organization. Cybersecurity knowledge is a plus.
Proven track record of driving operational excellence through confident leadership, strategic prioritisation and empathetic people management.
Work with other departments to improve Customer experience.
Ultimate responsibility for growing Net Dollar Retention and reducing churn for US Enterprise territory.
Ownership of renewals for US Enterprise segment.

Are you a passionate and driven customer success manager looking to make an impact? We are looking for an experienced leader to join our team and help us deliver exceptional customer experiences. As our Manager of Customer Success, you will be responsible for developing and executing strategies to ensure customer satisfaction and retention. You will also be responsible for managing customer relationships, identifying opportunities for improvement, and driving customer success initiatives. If you have a proven track record of success in customer success management and are looking for an exciting new challenge, we want to hear from you!

Overview:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team.

Detailed Job Description:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team. The Manager of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and providing customer feedback to the organization. The Manager of Customer Success will also be responsible for developing and maintaining customer success metrics and reporting.

What is Manager Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to analyze customer data and develop strategies to ensure customer success
• Ability to manage customer success teams
• Ability to develop and maintain customer success metrics and reporting
• Ability to identify customer needs and develop solutions
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer relationship management
• Knowledge of customer success strategies
• Knowledge of customer success metrics and reporting

What is Manager Of Customer Success Job Experience?

• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service

What is Manager Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Manage customer relationships
• Provide customer feedback to the organization
• Develop and maintain customer success metrics and reporting
• Identify customer needs and develop solutions
• Lead and manage customer success teams
• Monitor customer success performance and provide feedback
• Develop and implement customer success strategies