Manager Of Customer Success

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Client Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.

What You’ll Do

• Be a source of knowledge on product specific items for the company
• Provide feedback to internal teams on dealer needs based on consultation and review
• Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
• Resolve simple to moderately complex tasks related to all products in our product suite
• Maintain regular cadence of communication with customers
• Obtain buy-in from dealership’s key leadership on new process and technology
• Proactive engagements to move the dealer forward- not support case related
• Execute on-site leadership business review and consultation
• Upsell whitespace opportunities
• Develop and cultivate customer relationships with key decision makers
• Work independently with minimal supervision
• And other duties as assigned
• Take lead on at-risk customers and work directly with Renewal Team when necessary
• Communicate proactively with dealership’s key leadership on case resolution
• Perform on-site and/or remote product consultation and training

What You’ll Bring

• 1+ years of experience with one or more SaaS product
• Experience training and presenting both to groups and one-on-one
• 3+ years of experience working directly with customer accounts
• Proficient in Microsoft Office Suite
• Demonstrated high level of personal accountability
• Demonstrated ability to communicate effectively over the phone
• Demonstrated communication skills
• Bachelor’s degree or equivalent work experience