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Manager Of Customer Success
Company | AutoLeap |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-02 |
Posted at | 9 months ago |
AutoLeap is building a world-class Customer Success function, and we are looking for a passionate Manager of Customer Success to make this happen. Our customers use AutoLeap every day every hour to run their business. The CS function has an opportunity to meaningfully shape and improve our customers’ lives.
- Hire and develop talent while maintaining a collaborative, results-oriented culture
- Advocate for customer needs to ensure our product adds the most value to our customers by working effectively across the organization
- Build and implement scalable processes and systems
- Lead a team of Customer Success Managers to ensure shop owners use AutoLeap successfully to grow their business while saving time; responsibility for achieving CS team objectives, which include increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
- Identify and manage churn risk and coach the team closely as they navigate difficult situations
- Work closely with Account Management, Implementation, Professional Services, Product, Engineering, Sales & Marketing to improve customer adoption and outcomes as we build new product & service offerings to help customers succeed faster
- Work closely with Account Management team to drive pipeline of expansion opportunities and achieve our company upsell goals
- Strong track record of building teams and processes
- 1-5 years managing Customer Success teams at a SaaS company
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role
- Proven leadership skills
- Passion for ensuring customers and team members success - we don’t just want customers to adopt, we want them to be wildly successful! This includes the opportunity to not only shape the customer journey through the CS team but also working closely with Product/Engineering to transform all aspects of the journey
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