Register
Recruit Create CV

Manager Of Customer Success Jobs in Arkansas

Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
By Talentify.io At United States
Remote Manager Of Customer Success Responsibilities
Remote Manager Of Customer Success Requirements
Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
1-5 years of leadership experience in customer success
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
By Talentify.io At United States
Master's degree in business management or related field
Innovate our tools, processes, and team structure for optimal client experiences
Proven experience in leading a client success team within a B2B environment
Proficiency in building and maintaining comprehensive knowledge bases
Exceptional communication skills (both written and verbal)
At least 5 years of experience successfully managing a high-performance customer service team
Avp Of Customer Success
By Pentera At United States
Prior experience in people management and leadership, with the ability to lead, mentor, and develop a team
Lead and inspire a team of customer success managers, providing guidance, mentorship, and performance management.
Demonstrated experience in negotiating complex contracts and achieving sales renewals to meet revenue targets.
Exceptional communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities, with the capacity to effectively address customer challenges.
Cultivate and maintain strong relationships with key stakeholders at customer organizations, comprehending their unique challenges and business goals.
Manager Of Customer Success
By Lattice At United States
Manage a team of individual CSMs, responsible for their professional growth and development
You have 3+ years of experience directly managing a team with a proven track record of meeting and exceeding established goals.
Experience working with Salesforce, Zendesk, Jira, and Gainsight is a plus
Maintain a culture of celebration and learning while driving tangible business results
Inspect process and capitalize on opportunities to create efficiencies and/or drive better outcomes
Set the direction for the team to align to the broader organizational strategy
Head Of Customer Success
By Bionic At United States
Deep go-to-market knowledge and well-developed process management skills
5+ years of management experience in leading customer-facing B2B Saas startups
Ability to deal with ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels
Manage objectives and key results of the services global organization
Ability to recognize opportunity and roll out new service offerings
Ideally combined background of post-sale and sales experience
Director Of Customer Success/Customer Success Manager
By PingCAP At United States
Experience with customer relationship management and case management solutions
Foster and grow relationships across product and engineering functions for knowledge building, incident engagement, new feature readiness, and product feedback
Ensure accountability around operating processes and team performance by setting clear expectations and objectives
Handle multiple critical customer priorities with little direction and coordinate the necessary PingCAP stakeholders to ensure efficient resolution
Bachelor’s degree in Computer Science or equivalent discipline
Ability to present problem resolution, root cause analysis, and corrective actions to customer-facing teams and customers when warranted
Senior Manager Of Customer Success
By Poll Everywhere At United States
Experience using a Project Management tool, preferably Asana
Maintain cultural humility to manage bias and foster inclusive environments. Respect and embrace other people’s experiences and realities
Experience collaborating with Sales, Marketing, Product, and Finance teams and developing positive business relationships
Experience using a CRM/Success platform to manage day-to-day customer success tasks across a team (SFDC, Totango, Gainsight, ChurnZero)
Set expectations, provide goals, and manage priorities for direct reports to contribute to team objectives
Handle customer escalations that originate from the team and use them as coaching opportunities to further develop the team’s skillset
Vp Of Sales And Customer Success
By The Folklore Group At United States
Collaborate with CEO to set and manage sales and customer success objectives, goals, and KPIs
Personally manage every stage of the enterprise sales pipeline from sourcing deals, pitching executives, and closing deals
Develop and manage sales playbook across all three sales departments (enterprise retail, SMB retail, brands)
Source and implement new software to manage workflow and sales process
Develop and manage customer success playbook for all three customers (enterprise retail, SMB retail, brands)
Collaborate with Product Manager to ensure Help Center is up to date with necessary information and accompanying media

Are you a passionate and driven customer success manager looking to make an impact? We are looking for an experienced leader to join our team and help us deliver exceptional customer experiences. As our Manager of Customer Success, you will be responsible for developing and executing strategies to ensure customer satisfaction and retention. You will also be responsible for managing customer relationships, identifying opportunities for improvement, and driving customer success initiatives. If you have a proven track record of success in customer success management and are looking for an exciting new challenge, we want to hear from you!

Overview:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team.

Detailed Job Description:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team. The Manager of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and providing customer feedback to the organization. The Manager of Customer Success will also be responsible for developing and maintaining customer success metrics and reporting.

What is Manager Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to analyze customer data and develop strategies to ensure customer success
• Ability to manage customer success teams
• Ability to develop and maintain customer success metrics and reporting
• Ability to identify customer needs and develop solutions
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer relationship management
• Knowledge of customer success strategies
• Knowledge of customer success metrics and reporting

What is Manager Of Customer Success Job Experience?

• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service

What is Manager Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Manage customer relationships
• Provide customer feedback to the organization
• Develop and maintain customer success metrics and reporting
• Identify customer needs and develop solutions
• Lead and manage customer success teams
• Monitor customer success performance and provide feedback
• Develop and implement customer success strategies