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Company | Jobot |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-08-19 |
Posted at | 10 months ago |
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Why join us?
Why join us?
- Oversee the creation and delivery of detailed and accurate business reviews to our executive team, providing insights and recommendations based on customer feedback and data analysis.
- Develop and maintain key performance indicators (KPIs) that provide a comprehensive view of the customer journey and customer health.
- Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
- Identify opportunities for new business growth within the higher education sector and work closely with the sales team to capitalize on these opportunities.
- Leverage customer feedback to generate ideas about new features, products, or services and collaborate with our product and engineering teams to help influence product roadmap.
- Establish a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our customers' business strategies and expectations.
- Develop and implement a comprehensive customer success strategy to enhance customer satisfaction, reduce churn, and drive customer loyalty.
- Collaborate closely with the sales team to cross-sell and upsell our innovative products and services to our existing customer base.
- Ability to travel as needed to meet with customers and internal teams.
- Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
- Proven experience in customer facing sales, specifically within the higher education sector.
- A minimum of 10 years of experience in leading customer facing organizations
- Experience with data-driven decision making and quantitative analysis.
- Exceptional leadership skills with the ability to manage and inspire a diverse team.
- Strong business acumen with a deep understanding of the customer journey and the ability to identify opportunities for growth.
- Proven track record of driving customer satisfaction and loyalty.
- Proficiency in customer success software and CRM systems.
- Bachelor's degree in Business Administration, Marketing, or a related field. A Master’s degree or MBA is preferred.
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