Senior Manager Of Strategy & Planning For Customer Success & Innovation

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Sr. Manager of Strategy & Planning for Customer Success & Innovation (CSI) to be part of our CSI Strategy & Operations group. You will partner directly with our Heads of pre- and post-sales functions within the Chief Revenue Office to set our strategy for building and scaling an enterprise-grade Customer Success & Innovation organization.

If you want to be a protagonist in architecting the Atlassian GTM organization of the future, and help propel us to our next level of growth, we encourage you to apply.

You will report directly to the Head of Strategy & Operations for Customer Success & Innovation, who manages a portfolio that includes Customer Engagement Programs, Business Operations, Delivery Technologies, Programs Delivery, CSI Learning & Development, and Strategy & Planning.

You will manage an experienced team of business analysts and business strategists/consultants, guiding and establishing the rhythm of business of this group, as you all work together to achieve our shared goals and understand the performance of our business.

You Will Get To

• Develop an understanding of the markets we participate in, and create the high-level narratives of how we provide value in those markets
• Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
• Create and use relevant frameworks to define the business architecture required for achieving our fiscal year goals, and our longer term performance targets more generally
• Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
• Build the business rhythm for heads of the CSI Functions, including monthly, quarterly and annual business reviews to increase visibility and accountability around OKR achievement and metrics
• Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
• Present important strategy recommendations to Atlassian's Customer Success & Innovation Sr. Leadership Team

We'll Expect You To Have

• Management experience leading a distributed team
• Comfort with learning, new ideas and fast growth
• Worked with leaders across multiple geographies and departments, and be proficient in business and technical discussions
• Experience expressing insights, diagnosing business issues, creating projects, and building forecasts
• Business sense and experience with different Go-to-Market models in the B2B SaaS space
• Have experience framing strategic choices based on well-grounded assumptions, using logic when data or market signals are limited
• 8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role

Compensation

At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:

Zone A: $163,000 - $250,000

Zone B: $146,700 - $225,000

Zone C: $135,300 - $207,500

Within each range, base pay is determined based on your skills and experience. This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our Perks & Benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .