Junior It Support Jobs

1-2 years of experience in a technical support role

Excellent problem-solving and communication skills

Basic programing skills in Python, C# or PowerShell.

Ability to install and manage Windows & Linux systems.

Working knowledge of Azure Active Directory administration and other MS technologies (Office 365) in corporate environments.

Net+, A+ and/or CCENT certifications a plus.

Work with stakeholders to define project requirements (i.e., methods, resources, timelines)

Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field

2- 4 years of Analytical experience required

Must have demonstrated knowledge of and competence in the application of advanced analytical processes

Location: Remote (U.S. Based ONLY)

Pay range: $32 - $35/hr (based on experience)

Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager

Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to

2-3 years’ experience in infrastructure services or infrastructure analysis, deployment and support

Knowledge of IT infrastructure components, trends and best practices

Knowledge of ITIL processes and metrics

Maintain a solid understanding of the Service Providers’ operational and service delivery capabilities and processes "

Certificate in Information Technology or equivalent work experience.

Working knowledge with a variety of software and applications.

Serving as the first point of contact for all Systemair employees seeking technical assistance over the phone, email or in person.

Providing technical support via Systemair’s IT Ticket System, and responding within a timely manner.

Install and configure computer hardware, operating systems and applications to pre-established parameters.

Assist employees by diagnosing, troubleshooting and solving hardware & software issues.

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

VISA SPONSORSHIP IS NOT AVAILABLE. This is Hybrid Remote work, candidate must be based in Boston area.

Ability to be a self-starter and possess good time management skills

High level experience and knowledge of Windows and Mac operating systems

Basic knowledge of troubleshooting Remote Desktop Services and VPN

Junior Level IT System Support Administrator – MSP Minimum Experience and Certifications:

Junior Level IT System Support Administrator – MSP Education and Certifications:

Experience with desktop operating systems

Support project/program management activities to control scope, cost, schedule, and quality

Interact with the customer to support the management of customer expectations and support customer adoption

Work efficiently with Consultants, Solution Architects, Project Managers, and other internal and external interfaces

One to three years’ experience with Teamcenter or other enterprise PLM, ERP or MES systems

Experience with the phases of software implementation projects including installation, configuration, testing, deployment, and postproduction support

Experience with Software Development Lifecycles (SDLC) best practices, standards, and testing

Excellent time management and project management skills.

Responsible for troubleshooting desktop environments running Microsoft Windows operating systems, as well as Apple Mobile Device systems and management.

Perform ongoing information risk assessments and audits to ensure that information systems are adequately protected and meet HIPAA certification requirements.

Assist with coordination of the benefit enrollment and onboarding process.

Completes other assignments as requested and assigned by manager.

May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities.

Accurately document recurring problems and solutions in our knowledge management system

Experience with mobile device management systems, preferred

Support in management of software licensing and purchasing

Strong communication skills in English - Strong experience with Mac hardware and software

Provide first line IT support for our employees, both on-site in San Diego and remotely

Manage office assets and equipment (setup, onboarding, distribution, maintenance, offboarding, and collection)

IT Project Management experience preferred

Microsoft Certifications and experience working in a law firm is preferred, but we will consider motivated candidates without such expertise

$19.00 – $22.50 hourly based on experience and skillset.

Excellent interpersonal communication skills and the ability to prioritize workloads under strict deadlines is necessary

Our ideal candidate will have 2+ years of relevant IT support experience

Proficient with all versions of Adobe Acrobat, Microsoft Office Suite, and remote meeting software (Teams, Zoom, Ring)

Intermediate-to-expert understanding of identity and asset management solutions like AzureAD, Okta, Jamf, and Intune (we use several of these).

Complete Mac and macOS troubleshooting and problem-solving skills.

Experience with Windows or Linux, a solid grasp of Python, Bash, or Apple Script is a plus.

Experience with collaboration software like Google Workplace, Office 365, Slack, and the Atlassian suite.

Experience with solving problems within the TCP/IP stack, bonus if you have worked with Meraki, Palo Alto, or Cisco Networks.

Hands-on experience implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.

• Create and maintain troubleshooting documentation for the end-user knowledge base.

• General knowledge of networking concepts

• Experience using Windows operating systems and MacOS

• Excellent writing skills for documenting workflows

Medical / Dental / Vision Insurance

• Provide timely technical support through our Freshdesk ticketing system, adhering to SLAs.

Strong problem-solving skills with keen attention to detail.

Excellent communication and interpersonal skills.

This is a 2.5 month contract opportunity

Assist in the installation, configuration, and maintenance of computer systems, networks, and related infrastructure.

Conduct checks and label equipment.

Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

Strong customer service and problem-solving skills

Basic knowledge of technical support procedures

Excellent verbal and written communication skills

Troubleshooting skills in areas such as networking, software/hardware, and computer systems

Knowledge of Microsoft Office Suite, Active Directory, and Windows Operating Systems.

Troubleshoot hardware and software related issues

•Previous experience in IT Support Helpdesk (preferred but not required).

•Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).

•Experience with iOS and Android OS.

•Fluent in English (knowledge of Spanish Language is a plus).

•Good communication and interpersonal skills.

•Highly organized and prioritization skills.

Preferred Knowledge, Skills and Abilities

 Generally requires minimum of 5 years of related experience in IT Support within an e-

 Must have excellent customer service skills.

 Must be on-time at the office every day. This is NOT a work from home position.

 Knowledge of Microsoft O365 Suite a must (Sheets, Docs, Slides, Gmail, Drive) highly

exceed above average IT skillsets

Applies knowledge of computer software, hardware, and procedures to solve problems.

Maintains knowledge of technological innovations and trends.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Strong supervisory and leadership skills.

Strong analytical and problem-solving skills.

Windows Admin Tasks (user management, network maintenance, etc.)

Utilizing Business & Support Ticket Management tools such as Jira & ServiceNow

Managing Office 365 Suite of software products & services

Deploying Security & System Updates Across business network

Communicating with internal & external stakeholders

Technical Writing in relation to business systems and processes

2+ years’ experience with Adobe AEM/AEP preferably on the backend as a developer or level 3 support

Strong technical knowledge of J2EE applications, database concepts, and SSO (e.g. LDAP, SAML, OAuth).

Experience troubleshooting and debugging multi-tier web applications

Working experience with Java, JavaScript, HTML, CSS, and XML

Bachelor’s degree or equivalent experience.

Advanced written and verbal communication skills

Develops and manages ITIL-based services using Service Operations, Service Transition and Continual Service Improvement methodologies.

Interfaces, coordinates, and resolves issues with multiple senior government managers and worldwide embassies and posts.

Working knowledge of WAN technologies.

Working knowledge of TCP/IP LAN technologies

Knowledge of enterprise network operations and computing technologies including MS Exchange 2010, MS O365, Active Directory, MS Exchange

Ability to acknowledge, respect and appreciate each team member's contributions and find value in diverse cultures and perspective.