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It Support Jobs

Company

Thibodaux Hebert Deshotels LeBlanc
Address , Lafayette, 70508, La
Employment type
Salary
Expires 2023-10-07
Posted at 9 months ago
Job Description

Start your career in technology with Thibodaux Hebert Deshotels Leblanc! We are looking to fill an entry level support position within our growing IT department. This opportunity is perfect for a recent graduate.


Responsibilities include:
  • Notates, updates staff and client of trouble status.
  • Resolve customer trouble tickets in a timely manner.
  • Monitor client systems and responds accordingly to alerts/outages.
  • Work with end users via in person, phone call, email and remote support.
  • Escalates issues with manufacturers or providers
Basic Qualifications:
  • Ability to multitask
  • Must be able to work well in groups.
  • Ability to work and make decisions independently in a fast-paced production environment.
  • Basic understanding of IP addressing/subnetting.
  • Basic understanding of Networking.
  • Must have great customer service skills.
  • Strong analytical, technical and logical thinking skills.
  • Excellent written and verbal communication skills
  • Ability to prioritize work based on issue severity and client needs.