Junior It Support Jobs in New York

Other responsibilities may include backing up the IT Manager with the following:

Prioritize issues and create a plan for resolution within SLA timeframes; escalate problems (when required) to the appropriately experienced technician

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to assist in problem resolution

Consult with users at the work unit or departmental level on complex problems/issues and offer appropriate solutions

B.A. or B.S. with focus on technology or a related field preferred with at least one year of experience required.

Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication

IT Project Management experience preferred

Microsoft Certifications and experience working in a law firm is preferred, but we will consider motivated candidates without such expertise

$19.00 – $22.50 hourly based on experience and skillset.

Excellent interpersonal communication skills and the ability to prioritize workloads under strict deadlines is necessary

Our ideal candidate will have 2+ years of relevant IT support experience

Proficient with all versions of Adobe Acrobat, Microsoft Office Suite, and remote meeting software (Teams, Zoom, Ring)

• Create and maintain troubleshooting documentation for the end-user knowledge base.

• General knowledge of networking concepts

• Experience using Windows operating systems and MacOS

• Excellent writing skills for documenting workflows

Medical / Dental / Vision Insurance

• Provide timely technical support through our Freshdesk ticketing system, adhering to SLAs.

Strong problem-solving skills with keen attention to detail.

Excellent communication and interpersonal skills.

This is a 2.5 month contract opportunity

Assist in the installation, configuration, and maintenance of computer systems, networks, and related infrastructure.

Conduct checks and label equipment.

Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

Collaborate with other IT team members to resolve complex issues and share knowledge.

At least six months of experience in a similar role.

Knowledge of Windows and MacOS operating systems.

Experience in supporting end-user applications.

Experience with Active Directory, Office 365, and Google Workspace.

Excellent problem-solving and communication skills.

Collaborate with other IT team members to resolve complex issues and share knowledge.

At least six months of experience in a similar role.

Knowledge of Windows and MacOS operating systems.

Experience in supporting end-user applications.

Experience with Active Directory, Office 365, and Google Workspace.

Excellent problem-solving and communication skills.

CCNA level knowledge and/or experience

Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered

Have ~1 year of experience as IT support

Support local and remote end users

Have knowledge of AWS, scripting/coding is plus

Support computer and network devices installation, setup, and troubleshooting

CCNA level knowledge and/or experience

Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered

Have :1 year of experience as IT support

Support local and remote end users

Have knowledge of AWS, scripting/coding is plus

Support computer and network devices installation, setup, and troubleshooting