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HELPDESK SPECIALIST Jobs

Helpdesk Specialist Jobs
By Check Point Software Technologies Ltd. At , San Carlos $51,300 - $54,000 a year
Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
PC/network connectivity knowledge (Ethernet, TCP/IP).
Proven experience working in a helpdesk or technical support role.
Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Helpdesk Coordinator Jobs
By BioMed Realty At , Seattle $28.00 - $33.50 an hour
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop and mobile device configuration issues.
Strong customer service and teamwork skills.
Helpdesk Administrator Jobs
By Motive Infrastructure Solutions At , Austin, 78745

Receives and responds to queries (via email, chat, phone, etc.). Contacts querant and gathers details or additional information on the issue until comprehension is complete. Determines the best ...

It Helpdesk Specialist Jobs
By TransPerfect At , Phoenix, 85044
Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
Experience with Microsoft Active Directory
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7/8.1/10/11 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
Helpdesk Support Specialist Jobs
By District Partners At Washington, DC, United States
Experience with remote support tools and ticketing systems is advantageous.
Offer guidance and training to end-users on utilizing hardware and software efficiently.
High school diploma or equivalent; a degree or certification in a relevant field is a plus.
Proven experience (X years) working in a helpdesk support role or similar IT support capacity.
Strong technical knowledge of computer hardware, software, operating systems, and network fundamentals.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.
Helpdesk Specialist Jobs
By Ampcus Inc At White Plains, NY, United States

Client: New York Power Authority (NYPA)

New York Power Authority, 123 Main Street, White Plains, NY 10601

Helpdesk Specialist Jobs
By Interactive Resources - iR At New York, NY, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience
Helpdesk Support Specialist Jobs
By BITHGROUP Technologies At Baltimore, MD, United States
Maintain knowledge base of common issues and resolutions
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
Strong technical knowledge of computer software and hardware
Excellent written and verbal communication skills
Familiarity with ticketing systems and knowledge bases is a plus
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
Weekend Helpdesk Jobs
By Akkodis At United States
QualificationsPrevious experience in a technical support role, preferably in a customer-facing capacity.
Strong technical skills and ability to diagnose and troubleshoot issues.
Excellent problem-solving skills with attention to detail
Strong focus on customer satisfaction and the ability to understand and communicate effectively.
Pay Range: $20/hr. to $22/hr.
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Procurement Helpdesk Specialist Jobs
By TikTok At Los Angeles, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Helpdesk Specialist Jobs
By Interactive Resources - iR At Tampa, FL, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience
It Helpdesk Specialist Jobs
By TechniPower, Inc. At Cleveland, OH, United States
2+ years of experience with IT Helpdesk
Experience working with existing Servers or helping set up new Servers
Knowledge of firewalls, Active Directory, switches etc..
Able to set up new users, help with software upgrades and perform troubleshooting
Helpdesk Specialist Jobs
By Morph Enterprise At Washington, DC, United States
Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Compliance Helpdesk Support Specialist (Boston Hq/Remote)
By WinnCompanies At Boston, MA, United States
Experience with property management software.
Experience with RealPage property management software.
To learn more, visit winnbenefits.com
Bachelor's degree or equivalent work experience.
3-5 years of relevant work experience.
Effective written and oral communication skills.
It Helpdesk Specialist Jobs
By Alexander Technology Group At Watertown, MA, United States
Must be eligible to work in the US for any Employer without restriction or expiration
No third-party candidates will be considered for this role
No relocation assistance can be provided for this position
Helpdesk Specialist Jobs
By Electrosoft Services Inc At , , Md
1-2 years of experience providing help desk support to onsite and remote clients. A+ desirable
Handle/manage computer equipment moves from workstation cube/office to another.
Submit biweekly reports to OCS manager.
Perform on-site on a regular basis.
Monitor daily Helpdesk ServiceNow tickets assigned to Helpdesk Coordinator to address/resolve.
Provide effective communication/teamwork with Helpdesk and Desktop Team Leads and OCS staff concerning any helpdesk ticket problems or need of assistance.
Helpdesk Specialist Jobs
By DiD Agency At , Philadelphia, 19102, Pa
0-1 years experience working on macOS
Strong problem-solving skills, with the ability to think logically to diagnose root causes.
Excellent written & verbal communications skills.
Want to continually expand your cloud skills
Preparing all full-time new hire laptops and user accounts.
Preparing all contractor/freelancer user accounts.
It Helpdesk Specialist Jobs
By RealVoice At , Memphis, 38128, Tn
Provide first-line technical support for all internal users, including remote users.
Escalate issues to the IT Manager or appropriate team member as necessary.
Minimum of 2 years of experience in an IT helpdesk role, ideally in a Windows OS and networking environment.
Some experience with VOIP telephony or SIP is required.
Strong problem-solving skills and the ability to work under pressure.
Excellent verbal and written communication skills.
Helpdesk Coordinator - Telework
By YoungWilliams PC At , Junction City, 66441, Ks
Performs other duties as may be assigned by management.
Provide backup support for remote offices.
Identify frequently asked questions by the user and publish it in the Knowledge Base.
Knowledge of Information Technology products and services
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Helpdesk Support Specialist Jobs
By Leidos At United States
Remedy for ticket tracking and routing; and (2) Microsoft SharePoint, as a knowledge management repository for SOP’s.
Comprehensive knowledge with application support, business processes analysis skills and problem-solving skills.
Masters or Doctorate degree may substitute for required experience
3-5 years’ experience in an Application Support role
Experience with some programming languages and willingness/ability to learn
Strong communication and collaborative skills in providing technical direction and hands-on software development to include design, development, and testing.

Are you looking for a job that will challenge your problem-solving skills and allow you to help others? We are looking for a HELPDESK SPECIALIST to join our team and provide technical support to our customers. If you have a passion for technology and enjoy helping people, this is the job for you!

A Helpdesk Specialist is a customer service professional who provides technical support to customers and users of a company's products and services. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems.

What is HELPDESK SPECIALIST Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to work under pressure

What is HELPDESK SPECIALIST Qualifications?

• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience with customer service and technical support

What is HELPDESK SPECIALIST Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support

What is HELPDESK SPECIALIST Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting technical issues

What is HELPDESK SPECIALIST Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Document customer interactions and technical issues
• Update customer accounts and records
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