Helpdesk Specialist Jobs

Client: New York Power Authority (NYPA) Job ID : 144 Position: Helpdesk Specialist Duration: 12 months Location: New York Power Authority, 123 Main Street, White Plains, NY 10601 Work Schedule Monday through Friday For assignments based at White Plains Headquarters, the workday consist of 7.5-hour paid workday plus a required 0.5-hour unpaid lunch. Paid for time worked only; there are no paid holidays, vacation or sick days. Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits. Parking or mass transit allowances are not afforded by NYPA. For candidates commuting by rail, MetroNorth is a short walk from the building. For candidates commuting by car, there are many parking options including a parking garage located across the street from the White Plains Office. Project Overview This role will support the NYPA's Service Desk Extended Hours. Candidate will be tasked to support computer hardware and productivity software applications. The success candidate must demonstrate excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Job Functions & Responsibilities Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous\professional manner Access the Footprints ticketing system to create or resolve tickets Ability to RDP into a machine to fix an issue Preform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) Skills Requirements: Skills Minimum 4 years prior demonstrated experience Remote phone support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to absorb and retain information quickly Ability work independently with minimal supervision Sitting for extended periods of time General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support Windows 10 MS Office (versions 2016/O365) MS Outlook (versions 2013/16/ O365) Intune & Webmail Cisco Jabber / Meeting Place Active Directory / Active Roles / Quest Password Manager SAP & Maximo password unlock esets Enterprise\departmental applications specific to NYPA Periodically support other IT Groups as needed Education & Certifications Associate Degree in Information Systems; 4-year college degree is preferred.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.