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Helpdesk Specialist Jobs

Company

DiD Agency

Address , Philadelphia, 19102, Pa
Employment type FULL_TIME
Salary
Expires 2023-07-27
Posted at 10 months ago
Job Description
Overview:
We are an advertising agency committed to doing the right thing for our clients, employees and the community. We create work that speaks for itself. With decades of experience in the health and wellness space, we transform the complicated into simple, powerful stories that connect with HCPs and patients alike. Our diverse and multifunctional teams deliver projects on time, within budget, and with innovative and creative solutions that move audiences. As a 2021 winner of “Best Places to Work in PA,” we pride ourselves on our diverse and inclusive environment, strong client work, commitment to career development and work/life balance. That’s the DiD way.

Responsibilities:
The Role

This role will be the initial point of contact for all service desk tickets coming in for DiD. The person filling this role will escalate to level 2 support for any issues that they are not able to resolve. Other tasks will include:
  • Ordering of basic IT equipment.
  • Assisting all members of the IT staff when they need assistance.
  • Preparing all full-time new hire laptops and user accounts.
  • Capture and Maintain hardware inventory.
  • Preparing all contractor/freelancer user accounts.
  • Assisting in simple administrative IT tasks.
Qualifications:
The Location
We are based out of Philadelphia, with an office located right in Center City. We offer flexible and remote working, however, we would expect you to work 2-3 days a week on-site, as required, to best support our userbase.

Technical Knowledge
  • Basic knowledge of:
  • Azure Active Directory & AAD Groups
  • SharePoint & OneDrive
  • Teams (as more than just a meeting & chat tool)
  • Solid understanding of:
  • Mac operating system
  • Networking fundamentals

Experience
  • 0-1 years in a role working heavily with the Microsoft cloud environment.
  • 0-1 years experience working on macOS

Personal Skills
  • Strong problem-solving skills, with the ability to think logically to diagnose root causes.
  • Exemplary customer service attitude.
  • Excellent written & verbal communications skills.
  • High level of attention to detail.
  • Ability to adapt to constantly changing business environments.
  • Ability to learn new technologies/techniques rapidly.

As you can tell by what we’re looking for, this is much more than your normal IT support role. Within 6 months we’ll have completely transformed our IT systems and business processes, so if you:
  • Want to contribute to shaping our technical world
  • Want to continually expand your cloud skills
  • Are looking for massive job satisfaction
  • Relish a challenge

...then we want to hear from you!