Compliance Helpdesk Support Specialist (Boston Hq/Remote)

Our Benefits: Full-time US employees are eligible to participate in the following benefits:

• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• To learn more, visit winnbenefits.com
• 401(k) plan options with a company match
• Tuition Reimbursement program and continuous training and development opportunities
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible and/or Hybrid schedules are available for certain roles
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

WinnCompanies is searching for a Compliance Helpdesk Specialist, who will serve as the subject matter expert for both Affordable Housing Compliance and the utilization of the Property Management Software used in the day-to-day operations of Winn Residential.

In order to succeed in this position, you will be expected to be able to solve most, if not all, Helpdesk inquiries related to Compliance independently, escalating when inquiries need director-level approval and review. Additionally, you will be expected to generate detailed reports regarding the nature of tickets submitted to the Compliance Helpdesk along with possible root causes of the problem, which will be provided to the reporting manager for strategic planning.

Please note that this is a remote role, which will be able to work 100% remote, depending on location of residence. If the selected candidate resides in the surrounding Boston, MA area, you will have a hybrid schedule.

Responsibilities

• Coordinate, execute, and document all Compliance Helpdesk activity to ensure accuracy, and repeatable resolution.
• Analyze Helpdesk ticket activity to provide insight to training needs of the organization in an overall effort to reduce ticket volumes.
• Provide monthly reporting on ticket categories and resolution time.
• Complete various other administrative duties as assigned.
• Triage ticket categories continuously for appropriate prioritization of ticket responses. Evaluate individual tickets, formulate plans for resolution/completion, and execute within standard SLA. Escalate tickets as necessary to ensure completion.

Requirements

• Effective time management skills.
• Effective written and oral communication skills.
• Bachelor's degree or equivalent work experience.
• Experience with property management software.
• Proficiency in the administration of multiple affordable housing program types, including HUD multifamily programs, Low Income Housing Tax Credits, and HOME.
• 3-5 years of relevant work experience.
• Experience in customer service.

Preferred Qualifications

• Certified Occupancy Specialist, C3P, CAM, CAPS or similar designations.
• NAHP, SHCM, or similar designations.
• Experience with RealPage property management software.

Why WinnCompanies?

A job you can brag about: WinnCompanies is a nationally recognized leader in property management and development. Our team members are committed to helping people in the communities we serve.

A job that challenges you: Our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.

A job you can learn from: We reward our team’s passion and hard work with consistent learning and development opportunities.

A team that cares: We value teamwork, innovation and mutual respect.

About Us

With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.

If you are a California Resident, please see our Notice of Collection here .

Current Winn employees should apply through this internal link .