Helpdesk Specialist Jobs

Your Team

As a Helpdesk Specialist you will support our San Carlos office and be responsible for providing technical support and assistance to end-users in the organization. You will play a critical role in maintaining smooth operations and ensuring high levels of user satisfaction by promptly resolving IT-related issues and providing effective solutions. The Helpdesk Specialist will possess strong technical knowledge, excellent problem-solving skills, and exceptional communication abilities to deliver exceptional customer service.

Your Impact & Responsibilities

• Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
• Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
• Respond to user inquiries, troubleshoot hardware and software issues, and provide resolutions within established service level agreements (SLAs).
• Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and other IT-related equipment.
• Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
• Provide first-line technical support to end-users via various communication channels, including phone, email, chat, or in-person.

Your Knowledge & Skills

• Customer-focused attitude and strong commitment to delivering high-quality support.
• Advanced troubleshooting capabilities.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Proven experience working in a helpdesk or technical support role.
• PC/network connectivity knowledge (Ethernet, TCP/IP).
• Must be eligible to work in the US without sponsorship from an employer now or in the future.
• CCNA certification preferred.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer orientation and great communication skills.
• Customer orientation and great communication skills.
• Mac OS X ,Linux knowledge – an advantage.
• 2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
• Multi-tasking skills.
• Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.

EOE M/F/Veterans/Persons with disability

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $51,300 - $54,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee’s role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.