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HELPDESK SPECIALIST Jobs in Utah

Helpdesk Support Specialist Jobs
By District Partners At Washington, DC, United States
Experience with remote support tools and ticketing systems is advantageous.
Offer guidance and training to end-users on utilizing hardware and software efficiently.
High school diploma or equivalent; a degree or certification in a relevant field is a plus.
Proven experience (X years) working in a helpdesk support role or similar IT support capacity.
Strong technical knowledge of computer hardware, software, operating systems, and network fundamentals.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.
Helpdesk Specialist Jobs
By Morph Enterprise At Washington, DC, United States
Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.

Are you looking for a job that will challenge your problem-solving skills and allow you to help others? We are looking for a HELPDESK SPECIALIST to join our team and provide technical support to our customers. If you have a passion for technology and enjoy helping people, this is the job for you!

A Helpdesk Specialist is a customer service professional who provides technical support to customers and users of a company's products and services. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems.

What is HELPDESK SPECIALIST Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to work under pressure

What is HELPDESK SPECIALIST Qualifications?

• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience with customer service and technical support

What is HELPDESK SPECIALIST Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support

What is HELPDESK SPECIALIST Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting technical issues

What is HELPDESK SPECIALIST Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Document customer interactions and technical issues
• Update customer accounts and records
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