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It Helpdesk Specialist Jobs

Company

TransPerfect
Address , Phoenix, 85044
Employment type FULL_TIME
Salary
Expires 2023-09-08
Posted at 9 months ago
Job Description
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Responsibilities:
  • Responding to support requests daily.
  • Provides support for web-based video conference services within the contact centers including driver and local software issues
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment.
  • Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices).
  • Maintains account information, including rights, permissions and security settings for users and groups.
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
  • Providing exceptional IT Services to TransPerfect employees.
As a Helpdesk Support Specialist, you are a:
  • Hard worker – You are industrious and diligent in everything you do
  • Creative thinker – You are curious and unafraid to ask questions
  • Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
  • Ability to operate in a dynamic, fast-paced environment
  • Knowledge of Mac OS X
  • Ability to work in a team-oriented, collaborative environment
  • Experience with Microsoft Active Directory
  • Knowledge of Virus and Spyware removal techniques
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Minimum Bachelor’s degree
  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7/8.1/10/11 Pro)
  • Exceptional customer service orientation
  • Exceptional written, oral and interpersonal communication skills
  • Ability to quickly diagnose and fix problems
  • Must be detail oriented
  • Ability to open a computer and replace defective components
A plus if you have:
  • Working knowledge of a past Helpdesk/Support Ticketing system